Senior Finance Relationship Owner – EY
EYSupport EY’s global financial planning, budgeting and control operations. Advise senior leaders and oversee financial performance across global functions.
Open
PORCH 💚 is an insurance technology company building software and services for the home services ecosystem. Its tools support home professionals, utility providers, real estate teams, homeowners, and related partners across inspections, moving, mortgages, maintenance, warranties, and home improvement. By connecting these services, PORCH helps simplify customer onboarding, service requests, and other parts of the homeownership and home-buying experience. Its hiring context reflects a small team working across insurance, software, and home services.
Claims Analyst – India (Remote)
Review and process homeowners insurance and warranty claims for Porch Group, including coverage decisions, documentation, payouts, customer communication, and escalations. Manage daily claim volumes and performance targets while supporting U.S. business hours.
Description
- Oversee the full claim compensation process
- Review denial requests, data clearances, and claim exceptions; identify deficiencies and promptly explain coverage to customers
- Evaluate claims and supporting records to confirm eligibility and accuracy
- Interpret insurance policies when analyzing claims
- Assess and approve payouts within the authorized limit
- Process claims from designated folders according to management direction
- Resolve escalated claims efficiently and promptly
- Prepare claimant communications, including deficiency and rejection letters
- Respond to clients accurately and within expected timeframes
- Share updates, information requests, and recommendations with relevant teams
- Apply established escalation procedures and policies
- Refer claim-quality issues and outcomes to a supervisor or designated team
- Record client interactions and every claim action accurately in the relevant software
- Review and track records, following up for missing information as needed
- Handle claim-related activities each day
- Monitor incoming claims and alert the supervisor to anticipated backlogs or delays
- Log at least seven hours in the system each day
- Track daily work against weekly management targets, including 40 status changes or contacts per day
- Process at least six claims per day
- Work assigned shifts while observing scheduled lunch and break periods
- Follow company instructions, policies, and procedures
Requirements
- Bachelor’s degree or equivalent; business, insurance, or related coursework is advantageous
- Previous claims, insurance, or customer service experience, preferably in home warranty or property insurance
- Strong written and spoken communication skills, including the ability to explain coverage decisions clearly
- Ability to manage a high volume of active claims while maintaining accurate records
- Sound judgment when reviewing documentation and comparing coverage with contract terms
- Proficiency with claims management systems and standard computer applications
- Demonstrated experience working with U.S.-based business teams
- Excellent written and spoken English communication skills
- Availability for full, ongoing overlap with Porch’s U.S. Eastern Time business hours, from 7:30 PM to 3:30 AM IST
- A quiet workspace
- Internet service with at least 30 Mbps download and 10 Mbps upload
Benefits
- Night-shift allowance in accordance with company policy
- Medical insurance
- Accident insurance
- Retiral benefits
- 12 company-paid holidays
- Two flexible holidays
- Privilege or earned leave
- Casual or sick leave
- Paid maternity and paternity leave
- Weekly wellness events
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