Delivery Hero
Delivery Hero
Delivery Hero operates a global food delivery and quick-commerce business across more than 70 countries and four continents. Its platforms connect customers with restaurants and shops, while its network of 932 Dmarts—small, strategically located warehouses—supports rapid delivery operations. The company’s work spans food and beverage, logistics, and marketing, with teams focused on improving the delivery experience through local brands, operational scale, and investments in sustainability and social impact. Delivery Hero reported a gross merchandise value of EUR 11.3 billion in the fourth quarter of 2023 and continues to build the next generation of convenient, on-demand delivery services.

Junior 3PL Account Manager, Fleet Operations — Spain (Remote)

Manage logistics provider partnerships for Glovo’s delivery marketplace in Spain, using fleet data and commercial negotiations to improve scale and profitability.

Description

  • Manage strategic relationships with 5–8 third-party logistics providers.
  • Serve as the primary business contact for 3PL owners and hold regular reviews.
  • Track fleet KPIs to grow order volumes, address operational bottlenecks, and improve partner profitability.
  • Introduce partners to Glovo technology, features, and processes.
  • Oversee contracts and service-level agreements.
  • Lead commercial renegotiations and uphold service quality.
  • Work with Billing, Pricing, Legal, and Operations to resolve complex issues.
  • Collaborate with Strategy & Data on local initiatives and experiments informed by marketplace insights.
  • Support 3PL partners in scaling, improving unit economics, and sustaining strong fleet performance in Spain.

Requirements

  • At least 2 years’ experience in account management, operations, or consulting.
  • Experience in delivery, e-commerce, or logistics is preferred.
  • Commercial judgment and negotiation skills.
  • Ability to build trust and manage challenging commercial discussions with business owners.
  • Strong analytical approach and confidence using data and tracking KPIs.
  • Proactive, accountable, and ready to take action.
  • Comfort adapting to organizational change and ambiguity.
  • Familiarity with digital tools and dashboards such as Google Sheets and Looker.
  • Native or fluent Spanish.
  • Strong working proficiency in English.

Benefits

  • Equal opportunity for candidates from all backgrounds.
  • An inclusive workplace where everyone can be heard.
  • Option to provide pronouns in the application.
  • A culture guided by leadership principles and focused on excellence, collaboration, and diverse perspectives.

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