MANTECH

5,001 – 10,000 Employees

MANTECH is a U.S.-based government contractor serving defense, intelligence, and federal government customers with technology, engineering, cybersecurity, and mission support services. Its work spans secure IT and information systems security, software engineering for computer network operations, systems engineering, logistics planning, business integration, and IT assurance. Current hiring activity reflects a broad team supporting both on-site and off-site operations, including work connected with military installations and other government environments.

Company Jobs

Enterprise Service Desk Support Technician

Provide onsite Tier I and II service desk support for MANTECH’s defense programs, resolving enterprise IT incidents and support requests. The role covers endpoint troubleshooting, Active Directory access, ticketing workflows, and coordination with technical teams.

1 day ago

United States

Florida On-site Full-time Junior No degree required English Required Support Engineer

ITSM ServiceNow

Description

Deliver Tier I and II troubleshooting and issue resolution for enterprise workstations and peripherals.
Use remote desktop tools to inspect, configure, and restore user systems.
Record, prioritize, track, and document incidents, service requests, and technical outages in enterprise ticketing platforms.
Administer user accounts, password resets, domain permissions, and access requests in Active Directory.
Work with technical teams, systems administrators, and network engineers to resolve escalated incidents.
Maintain IT service management records, remote resolution knowledge bases, and operational metrics.
Identify and implement process improvements to strengthen support workflows and user satisfaction.

Requirements

High school diploma or GED plus at least 5 years of progressively responsible IT service desk or remote desktop support experience; an associate degree plus at least 3 years of relevant experience; or a bachelor's degree in computer science, information technology, or a related field plus at least 1 year of relevant experience.
Experience providing remote technical support, using remote desktop control applications, and troubleshooting endpoint devices.
Experience with Active Directory administration, Windows operating systems, software installation, and ticketing systems such as ServiceNow.
IAT Level II certification, such as CompTIA Security+.
AZ-104 or MD-102 certification within 3 months of starting.
Current, active Top Secret security clearance.
Experience supporting U.S. Military Command operations, Joint Operations Centers (JOC), or Department of Defense enterprise service desks.
Familiarity with secure remote management tools, VPN troubleshooting, and automated patch deployment.
Ability to collaborate across multidisciplinary technical teams in dynamic, fast-paced operational environments.

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Enterprise Service Desk Support Technician

Provide onsite Tier I and II service desk support for MANTECH’s defense programs, resolving enterprise IT incidents and support requests. The role covers endpoint troubleshooting, Active Directory access, ticketing workflows, and coordination with technical teams.

Description

Requirements

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