IT Talent Acquisition Specialist
Artemys
Recruit IT infrastructure professionals for Artemys, a digital transformation company. Lead sourcing and hiring while contributing to employer branding initiatives.
खोलें
MANTECH अमेरिका-स्थित एक सरकारी ठेकेदार है, जो रक्षा, खुफिया और संघीय सरकार के ग्राहकों को प्रौद्योगिकी, इंजीनियरिंग, साइबर सुरक्षा और मिशन सहायता सेवाएँ प्रदान करता है। इसका कार्य सुरक्षित आईटी और सूचना प्रणालियों की सुरक्षा, कंप्यूटर नेटवर्क संचालन के लिए सॉफ्टवेयर इंजीनियरिंग, सिस्टम इंजीनियरिंग, लॉजिस्टिक्स योजना, व्यावसायिक एकीकरण और आईटी आश्वासन जैसे क्षेत्रों तक फैला हुआ है। वर्तमान भर्ती गतिविधि एक ऐसी व्यापक टीम का संकेत देती है, जो साइट पर और साइट से बाहर दोनों प्रकार के संचालन में सहयोग करती है, जिसमें सैन्य प्रतिष्ठानों और अन्य सरकारी परिवेशों से जुड़े कार्य भी शामिल हैं।
Enterprise Service Desk Support Technician
Provide onsite Tier I and II service desk support for MANTECH’s defense programs, resolving enterprise IT incidents and support requests. The role covers endpoint troubleshooting, Active Directory access, ticketing workflows, and coordination with technical teams.
विवरण
- Deliver Tier I and II troubleshooting and issue resolution for enterprise workstations and peripherals.
- Use remote desktop tools to inspect, configure, and restore user systems.
- Record, prioritize, track, and document incidents, service requests, and technical outages in enterprise ticketing platforms.
- Administer user accounts, password resets, domain permissions, and access requests in Active Directory.
- Work with technical teams, systems administrators, and network engineers to resolve escalated incidents.
- Maintain IT service management records, remote resolution knowledge bases, and operational metrics.
- Identify and implement process improvements to strengthen support workflows and user satisfaction.
आवश्यकताएँ
- High school diploma or GED plus at least 5 years of progressively responsible IT service desk or remote desktop support experience; an associate degree plus at least 3 years of relevant experience; or a bachelor's degree in computer science, information technology, or a related field plus at least 1 year of relevant experience.
- Experience providing remote technical support, using remote desktop control applications, and troubleshooting endpoint devices.
- Experience with Active Directory administration, Windows operating systems, software installation, and ticketing systems such as ServiceNow.
- IAT Level II certification, such as CompTIA Security+.
- AZ-104 or MD-102 certification within 3 months of starting.
- Current, active Top Secret security clearance.
- Experience supporting U.S. Military Command operations, Joint Operations Centers (JOC), or Department of Defense enterprise service desks.
- Familiarity with secure remote management tools, VPN troubleshooting, and automated patch deployment.
- Ability to collaborate across multidisciplinary technical teams in dynamic, fast-paced operational environments.
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