MANTECH
MANTECH
5 001 – 10 000 Xodimlar
HukumatKiberxavfsizlikMudofaa
MANTECH mudofaa, razvedka va federal hukumat mijozlariga texnologiya, muhandislik, kiberxavfsizlik va missiyani qo‘llab-quvvatlash xizmatlarini ko‘rsatuvchi AQShda joylashgan davlat pudratchisidir. Uning faoliyati xavfsiz IT va axborot tizimlari xavfsizligi, kompyuter tarmoqlari operatsiyalari uchun dasturiy ta’minot muhandisligi, tizimlar muhandisligi, logistika rejalashtirish, biznes integratsiyasi va IT kafolati kabi yo‘nalishlarni qamrab oladi. Hozirgi ishga qabul qilish faoliyati harbiy bazalar va boshqa hukumat muhitlari bilan bog‘liq ishlarni ham o‘z ichiga olgan holda, joyida va masofadan turib olib boriladigan operatsiyalarni qo‘llab-quvvatlovchi keng jamoani aks ettiradi.

Enterprise Service Desk Support Technician

Provide onsite Tier I and II service desk support for MANTECH’s defense programs, resolving enterprise IT incidents and support requests. The role covers endpoint troubleshooting, Active Directory access, ticketing workflows, and coordination with technical teams.

Tavsif

  • Deliver Tier I and II troubleshooting and issue resolution for enterprise workstations and peripherals.
  • Use remote desktop tools to inspect, configure, and restore user systems.
  • Record, prioritize, track, and document incidents, service requests, and technical outages in enterprise ticketing platforms.
  • Administer user accounts, password resets, domain permissions, and access requests in Active Directory.
  • Work with technical teams, systems administrators, and network engineers to resolve escalated incidents.
  • Maintain IT service management records, remote resolution knowledge bases, and operational metrics.
  • Identify and implement process improvements to strengthen support workflows and user satisfaction.

Talablar

  • High school diploma or GED plus at least 5 years of progressively responsible IT service desk or remote desktop support experience; an associate degree plus at least 3 years of relevant experience; or a bachelor's degree in computer science, information technology, or a related field plus at least 1 year of relevant experience.
  • Experience providing remote technical support, using remote desktop control applications, and troubleshooting endpoint devices.
  • Experience with Active Directory administration, Windows operating systems, software installation, and ticketing systems such as ServiceNow.
  • IAT Level II certification, such as CompTIA Security+.
  • AZ-104 or MD-102 certification within 3 months of starting.
  • Current, active Top Secret security clearance.
  • Experience supporting U.S. Military Command operations, Joint Operations Centers (JOC), or Department of Defense enterprise service desks.
  • Familiarity with secure remote management tools, VPN troubleshooting, and automated patch deployment.
  • Ability to collaborate across multidisciplinary technical teams in dynamic, fast-paced operational environments.

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