Remote Marketing Intern (University Student)
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Support social media, branding and event campaigns at Berlin boutique agency PRIME AGENCY M&M while gaining practical experience alongside university studies.
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MANTECH — қорғаныс, барлау және федералдық үкімет клиенттеріне технология, инженерия, киберқауіпсіздік және миссиялық қолдау қызметтерін көрсететін АҚШ-та орналасқан мемлекеттік мердігер. Оның қызметі қауіпсіз ақпараттық технологиялар мен ақпараттық жүйелер қауіпсіздігін, компьютерлік желі операцияларына арналған бағдарламалық жасақтама инженериясын, жүйелік инженерияны, логистиканы жоспарлауды, бизнесті біріктіруді және ақпараттық технологиялар кепілдігін қамтиды. Қазіргі жұмысқа қабылдау жұмыстары әскери нысандар мен басқа да мемлекеттік орталарға қатысты, сондай-ақ нысанда және нысаннан тыс операцияларды қолдайтын кең ауқымды топтың қызметін көрсетеді.
Enterprise Service Desk Support Technician
Provide onsite Tier I and II service desk support for MANTECH’s defense programs, resolving enterprise IT incidents and support requests. The role covers endpoint troubleshooting, Active Directory access, ticketing workflows, and coordination with technical teams.
Сипаттама
- Deliver Tier I and II troubleshooting and issue resolution for enterprise workstations and peripherals.
- Use remote desktop tools to inspect, configure, and restore user systems.
- Record, prioritize, track, and document incidents, service requests, and technical outages in enterprise ticketing platforms.
- Administer user accounts, password resets, domain permissions, and access requests in Active Directory.
- Work with technical teams, systems administrators, and network engineers to resolve escalated incidents.
- Maintain IT service management records, remote resolution knowledge bases, and operational metrics.
- Identify and implement process improvements to strengthen support workflows and user satisfaction.
Талаптар
- High school diploma or GED plus at least 5 years of progressively responsible IT service desk or remote desktop support experience; an associate degree plus at least 3 years of relevant experience; or a bachelor's degree in computer science, information technology, or a related field plus at least 1 year of relevant experience.
- Experience providing remote technical support, using remote desktop control applications, and troubleshooting endpoint devices.
- Experience with Active Directory administration, Windows operating systems, software installation, and ticketing systems such as ServiceNow.
- IAT Level II certification, such as CompTIA Security+.
- AZ-104 or MD-102 certification within 3 months of starting.
- Current, active Top Secret security clearance.
- Experience supporting U.S. Military Command operations, Joint Operations Centers (JOC), or Department of Defense enterprise service desks.
- Familiarity with secure remote management tools, VPN troubleshooting, and automated patch deployment.
- Ability to collaborate across multidisciplinary technical teams in dynamic, fast-paced operational environments.
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