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MANTECH
MANTECH
5001 – 10.000 Zaposleni
Kibernetska varnostObrambaVlada
MANTECH je v ZDA temelječi vladni pogodbenik, ki strankam na področju obrambe, obveščevalne dejavnosti in zvezne vlade zagotavlja tehnološke in inženirske storitve, kibernetsko varnost ter podporo pri izvajanju nalog. Njegovo delo obsega varno informacijsko tehnologijo in varnost informacijskih sistemov, programsko inženirstvo za delovanje računalniških omrežij, sistemsko inženirstvo, logistično načrtovanje, poslovno integracijo in zagotavljanje kakovosti IT. Trenutno zaposlovanje odraža delo široke ekipe, ki podpira operacije na lokaciji in zunaj nje, vključno z delom, povezanim z vojaškimi objekti in drugimi vladnimi okolji.
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Delovna mesta v podjetju

Enterprise Service Desk Support Technician

Provide onsite Tier I and II service desk support for MANTECH’s defense programs, resolving enterprise IT incidents and support requests. The role covers endpoint troubleshooting, Active Directory access, ticketing workflows, and coordination with technical teams.

USZdružene države AmerikeFLFloridaNa lokacijiPolni delovni časJuniorDiploma ni potrebnaZahtevani Jezik: angleščinaInženir podpore
ITSMServiceNow

Opis

  • Deliver Tier I and II troubleshooting and issue resolution for enterprise workstations and peripherals.
  • Use remote desktop tools to inspect, configure, and restore user systems.
  • Record, prioritize, track, and document incidents, service requests, and technical outages in enterprise ticketing platforms.
  • Administer user accounts, password resets, domain permissions, and access requests in Active Directory.
  • Work with technical teams, systems administrators, and network engineers to resolve escalated incidents.
  • Maintain IT service management records, remote resolution knowledge bases, and operational metrics.
  • Identify and implement process improvements to strengthen support workflows and user satisfaction.

Zahteve

  • High school diploma or GED plus at least 5 years of progressively responsible IT service desk or remote desktop support experience; an associate degree plus at least 3 years of relevant experience; or a bachelor's degree in computer science, information technology, or a related field plus at least 1 year of relevant experience.
  • Experience providing remote technical support, using remote desktop control applications, and troubleshooting endpoint devices.
  • Experience with Active Directory administration, Windows operating systems, software installation, and ticketing systems such as ServiceNow.
  • IAT Level II certification, such as CompTIA Security+.
  • AZ-104 or MD-102 certification within 3 months of starting.
  • Current, active Top Secret security clearance.
  • Experience supporting U.S. Military Command operations, Joint Operations Centers (JOC), or Department of Defense enterprise service desks.
  • Familiarity with secure remote management tools, VPN troubleshooting, and automated patch deployment.
  • Ability to collaborate across multidisciplinary technical teams in dynamic, fast-paced operational environments.

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