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WVU Online is the online learning initiative of West Virginia University, a land-grant institution founded in 1867. It delivers flexible online education for students balancing study with work, family, or other commitments, offering access to degree programs, academic resources, and learner support through a digital format. As part of West Virginia University’s education organization, WVU Online serves students seeking to advance their education remotely.
Employee Relations Case Manager, Talent and Culture
Manage confidential Employee Relations investigations, Title IX matters, case records, deadlines, communications, hearings, and HR processes for West Virginia University.
Description
- Support Employee Relations case management across workplace investigations, Title IX, BOG Rule 1.6, Code of Conduct, and related procedures
- Maintain complete, accurate, confidential, and audit-ready case files, databases, and records
- Prepare correspondence and documentation, monitor deadlines, and help bring cases to timely closure
- Review interview transcripts and case materials for completeness, formatting, and recordkeeping compliance
- Prepare investigation notices, correspondence, case summaries, timelines, evidence and interview materials, reports, and related records
- Monitor investigation timelines, procedural requirements, action items, and case status, and provide leadership updates
- Support informal resolutions and employee-concern processes through documentation, scheduling, communication, and follow-up
- Retrieve and organize records for FOIA and public-records requests, the General Counsel, leadership, audits, and authorized inquiries
- Maintain case-management templates, procedures, checklists, and tracking tools; compile data and assist with reports, metrics, trend analysis, and process improvements
- Manage Employee Relations intake channels, answer general questions, and direct concerns to the appropriate parties
- Provide general procedural guidance on investigations, Employee Relations discipline procedures, Title IX, and related processes
- Connect stakeholders with campus and community resources and coordinate interim or supportive measures and referrals
- Coordinate Title IX advisor assignments, meetings, hearings, notices, materials, technology, accessibility needs, communications, and logistics
- Maintain confidential Title IX case, hearing, and advisor-assignment records and monitor associated deadlines
- Support performance management, corrective actions, probationary reviews, non-renewals, limited-term appointments, FSAP referrals, terminations, and related procedures
- Coordinate employment actions with the Shared Services Center, Benefits, Payroll, and authorized stakeholders
- Work with third-party contracting and staffing agencies on employment-practice questions and documentation
- Compile and organize data related to Employee Relations discipline, performance, workplace conflict, and related processes
- Assist with training materials, templates, process guides, and special projects
- Provide backup coverage for the Intake Coordinator and HR Representative and perform other related duties
Requirements
- Bachelor’s degree in communications, business, or a related field, or equivalent professional experience
- At least two years of program management experience
- Equivalent combinations of related education and experience will be considered
- Sound judgment in sensitive, unusual, and unpredictable situations
- Discretion and awareness to determine appropriate action in high-risk, personal, and emotionally charged circumstances
- Ability to work effectively in a fast-paced, confidential environment
- Capacity to provide high-level administrative support while multitasking and prioritizing work
- Strong written and verbal communication skills
- Highly organized approach with close attention to detail, including the ability to manage multiple tasks and timelines and make decisions in accordance with university policies and procedures
- Ability to protect confidential information while handling sensitive and complex Human Resources matters
- All qualifications must be satisfied by the time of employment
Benefits
- 37.5-hour work week
- 13 paid holidays
- 24 annual vacation days
- 18 sick days per year
- Health insurance and other benefits
- 401(a) retirement savings plan with a 6% employee contribution match
- Eligibility to continue health insurance and other retiree benefits
- Wellness programs
- Hybrid schedule combining onsite and work-from-home opportunities
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