EMED Group is a UK healthcare logistics provider focused on non-emergency patient transport and access to health and social care services. Working with the NHS through four specialist divisions, the organisation operates from more than 50 bases with a workforce of over 2,800 colleagues. Its work includes delivering and mobilising large-scale patient transport contracts, including during periods of exceptional demand such as the COVID-19 pandemic. EMED Group’s profile may be relevant to candidates exploring roles across healthcare operations, logistics, patient transport and support services, with a stated focus on career development and employee health.
Employee Relations Advisor – Hybrid, UK | EMED Group
Support managers throughout EMED Group’s UK healthcare logistics operation with practical employee relations guidance. You will manage ER cases, interpret employment law and help strengthen HR service delivery.
Description
- Manage disciplinary, grievance, absence, probation, AWOL, flexible-working and TUPE cases.
- Guide line managers through informal and formal employee relations matters.
- Promote consistent, equitable use of company policies.
- Check that guidance reflects current employment law and internal policy requirements.
- Record ER cases, actions and outcomes accurately in company systems.
- Build managers’ confidence in resolving employee relations matters lawfully and effectively.
- Work with trade unions and employee representatives where appropriate.
- Monitor ER performance indicators and support service improvement initiatives.
- Deliver prompt, compliant and practical ER advice to operational management teams across the UK.
- Serve as the initial contact for generalist HR enquiries.
Requirements
- Able to deliver remote employee relations support across a multi-site operation.
- Practical experience giving HR advice under relevant policies and employment legislation.
- Skilled at organising, prioritising and managing substantial casework and query volumes.
- Strong spoken and written communication skills.
- Able to produce correspondence that is clear, concise and easy to understand.
- High attention to detail with a professional telephone manner.
- Reliable under pressure and able to deliver work to deadlines.
- Understands customer needs and can propose commercially appropriate solutions.
- Takes a practical, proactive approach to resolving problems.
- Sound knowledge of current employment law and its application in the workplace.
- Confident using Microsoft Office applications.
- Experience with HR systems, HRIS or CRM platforms is desirable.
- Experience in healthcare or another regulated sector is desirable.
- Currently studying toward, or has completed, at least CIPD Level 3.
- At least three years of HR experience, including practical and commercially focused HR advice.
Benefits
- 33 days of annual leave.
- Life assurance offering financial protection of up to £5,000.
- 24/7 online and telephone GP consultations, including prescription access.
- Access to second-opinion medical support.
- Cash-plan benefits covering services such as dental, optical and chiropody care.
- Mental health consultations.
- Physiotherapy consultations.
- Legal guidance for domestic matters.
- Financial guidance covering retirement planning, tax savings and state benefits.
- Long-service recognition with additional annual leave.
- Values-led internal recognition programme with financial rewards.
- Refer-a-Friend recruitment scheme with financial incentives.
- Support from the EMED Foundation.
- Pension scheme.
- Blue Light Card.
- Employee Assistance Programme.
- Flu vaccination through an internal campaign.