Epidemic Sound builds tools and licensing services for people and organizations that use music and sound in digital content. Its catalog supports creators, businesses, brands, broadcasters, and production companies through subscription access and single-track licensing, with direct licenses designed to simplify publishing and monetization. The company also develops creative software, including AI-powered Studio, plugins, and mobile and desktop applications, alongside tailored solutions for enterprise teams.
Customer Success Manager, Nordics – Epidemic Sound (Stockholm Hybrid)
Own customer success for Epidemic Sound’s Nordic B2B accounts, with responsibility for adoption, renewals, retention, and expansion. Partner with enterprise customers to drive measurable outcomes for a global music-streaming company.
Description
- Grow Epidemic Sound’s existing B2B business across the Nordics
- Retain and expand current customer contracts
- Increase product adoption and engagement across platforms, brands, and global enterprises
- Build trusted customer relationships and deliver measurable success plans
- Protect organizational revenue and support Epidemic Sound’s global expansion
- Serve as a trusted advisor throughout the customer lifecycle
- Create shared success plans and broaden product adoption across the assigned portfolio
- Find upsell and expansion opportunities with the Growth Manager to scale accounts
- Lead customer renewals and strengthen contract retention
- Create recovery plans for accounts at risk of churn
- Work cross-functionally with sales, product, music, and marketing teams
- Bring customer feedback into the business and increase use of the Epidemic Sound ecosystem
- Apply AI tools such as Claude to automate workflows and improve account management efficiency
- Report to the regional Head of Customer Success
Requirements
- At least four years of relevant experience in Sales or Customer Success
- Preferably experienced in technology, SaaS, or media environments
- Demonstrated success managing, retaining, and expanding existing B2B enterprise accounts
- Experience leading cross-functional rollouts and recovering stalled product adoption
- Able to build relationships quickly, operate through ambiguity, and use customer usage data to reduce churn risk
- Experience with Salesforce or platforms such as Planhat, Totango, or Gainsight is advantageous
- Able to apply in English
- Able to work from the office at least three days per week, as part of the application process
Benefits
- Equal opportunity employer
- Work with a global team of more than 400 innovators
- Collaborate with teams in Stockholm, London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul
- Work in an AI-forward environment using tools such as Claude
- Option to be considered for future opportunities for two years