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NMBS-SNCB
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Dennemeyer is an international intellectual property management company serving organizations that need to protect, maintain, and develop their patent, trademark, and other IP assets. Founded in 1962, it combines legal and consulting expertise with enterprise software for IP administration, portfolio analysis, renewals, anti-counterfeiting, copyright protection, and litigation support. Its platforms include Octimine, an AI-powered tool for patent search and analysis. With operations spanning more than 20 offices, Dennemeyer supports around 8,000 clients and manages more than three million IP rights worldwide.
Customer Success Manager (Hybrid) – Luxembourg
Manage client portfolios and retention for Dennemeyer’s intellectual property services. Lead onboarding, account development, issue resolution, and customer satisfaction initiatives.
Description
- Serve as a trusted advisor and develop strong customer relationships.
- Enhance the customer experience, increase engagement, and contribute to organic growth.
- Own customer issues and coordinate their resolution through completion.
- Protect existing revenue and identify new opportunities with business development teams.
- Anticipate customer challenges, share effective practices, and recommend journey improvements.
- Deliver post-sale support and manage the transition from acquisition to ongoing account management.
- Monitor industry developments and apply relevant best practices.
- Manage a client portfolio, strengthen long-term satisfaction, and help customers maximize service value.
- Guide clients from onboarding through continued service delivery.
- Partner with clients and internal teams to deepen relationships, support growth, and reduce churn.
Requirements
- Degree in business administration, legal studies, or equivalent professional experience.
- Background in customer success, account management, or a comparable client-facing position.
- Experience supporting customers and resolving service issues.
- Strong written and spoken English communication skills.
- Strong written and spoken German communication skills.
- Excellent interpersonal abilities and confidence in direct client interactions.
- Strong problem-solving skills with the ability to manage competing priorities.
- Self-directed and focused on achieving goals.
- Collaborative approach with the ability to work effectively across departments.
- Essential experience as a business development manager, sales executive, or in a related position.
- Demonstrated record of sales success.
- Fluency in English.
- Understanding of relevant market and industry trends.
- Effective communication and negotiation skills.
- Experience developing strong client relationships.
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