Dennemeyer
Dennemeyer
Dennemeyer — патенттерін, тауар белгілерін және басқа да зияткерлік меншік активтерін қорғауға, қолдауға және дамытуға мұқтаж ұйымдарға қызмет көрсететін халықаралық зияткерлік меншікті басқару компаниясы. 1962 жылы құрылған компания зияткерлік меншікті басқару, портфельді талдау, құқықтарды ұзарту, контрафактіге қарсы іс-қимыл, авторлық құқықты қорғау және сот процестерін қолдау бағыттарында құқықтық және консультациялық сараптаманы корпоративтік бағдарламалық жасақтамамен ұштастырады. Оның платформаларының қатарында патенттерді іздеу мен талдауға арналған жасанды интеллект негізіндегі Octimine құралы бар. 20-дан астам кеңседе жұмыс істейтін Dennemeyer шамамен 8 000 клиентке қолдау көрсетеді және бүкіл әлем бойынша үш миллионнан астам зияткерлік меншік құқығын басқарады.

Customer Success Manager (Hybrid) – Luxembourg

Manage client portfolios and retention for Dennemeyer’s intellectual property services. Lead onboarding, account development, issue resolution, and customer satisfaction initiatives.

Сипаттама

  • Serve as a trusted advisor and develop strong customer relationships.
  • Enhance the customer experience, increase engagement, and contribute to organic growth.
  • Own customer issues and coordinate their resolution through completion.
  • Protect existing revenue and identify new opportunities with business development teams.
  • Anticipate customer challenges, share effective practices, and recommend journey improvements.
  • Deliver post-sale support and manage the transition from acquisition to ongoing account management.
  • Monitor industry developments and apply relevant best practices.
  • Manage a client portfolio, strengthen long-term satisfaction, and help customers maximize service value.
  • Guide clients from onboarding through continued service delivery.
  • Partner with clients and internal teams to deepen relationships, support growth, and reduce churn.

Талаптар

  • Degree in business administration, legal studies, or equivalent professional experience.
  • Background in customer success, account management, or a comparable client-facing position.
  • Experience supporting customers and resolving service issues.
  • Strong written and spoken English communication skills.
  • Strong written and spoken German communication skills.
  • Excellent interpersonal abilities and confidence in direct client interactions.
  • Strong problem-solving skills with the ability to manage competing priorities.
  • Self-directed and focused on achieving goals.
  • Collaborative approach with the ability to work effectively across departments.
  • Essential experience as a business development manager, sales executive, or in a related position.
  • Demonstrated record of sales success.
  • Fluency in English.
  • Understanding of relevant market and industry trends.
  • Effective communication and negotiation skills.
  • Experience developing strong client relationships.

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