Dennemeyer
Dennemeyer
Dennemeyer एक अंतरराष्ट्रीय बौद्धिक संपदा प्रबंधन कंपनी है, जो उन संगठनों को सेवाएँ प्रदान करती है जिन्हें अपने पेटेंट, ट्रेडमार्क और अन्य बौद्धिक संपदा परिसंपत्तियों की सुरक्षा, देखरेख और विकास की आवश्यकता होती है। 1962 में स्थापित यह कंपनी बौद्धिक संपदा प्रशासन, पोर्टफोलियो विश्लेषण, नवीनीकरण, जालसाजी-रोध, कॉपीराइट सुरक्षा और मुकदमेबाजी सहायता के लिए कानूनी तथा परामर्श विशेषज्ञता को एंटरप्राइज़ सॉफ़्टवेयर के साथ जोड़ती है। इसके प्लेटफ़ॉर्म में Octimine भी शामिल है, जो पेटेंट खोज और विश्लेषण के लिए कृत्रिम बुद्धिमत्ता पर आधारित उपकरण है। 20 से अधिक कार्यालयों में संचालन के साथ Dennemeyer दुनिया भर में लगभग 8,000 ग्राहकों को सहायता प्रदान करती है और 30 लाख से अधिक बौद्धिक संपदा अधिकारों का प्रबंधन करती है।

Customer Success Manager (Hybrid) – Luxembourg

Manage client portfolios and retention for Dennemeyer’s intellectual property services. Lead onboarding, account development, issue resolution, and customer satisfaction initiatives.

विवरण

  • Serve as a trusted advisor and develop strong customer relationships.
  • Enhance the customer experience, increase engagement, and contribute to organic growth.
  • Own customer issues and coordinate their resolution through completion.
  • Protect existing revenue and identify new opportunities with business development teams.
  • Anticipate customer challenges, share effective practices, and recommend journey improvements.
  • Deliver post-sale support and manage the transition from acquisition to ongoing account management.
  • Monitor industry developments and apply relevant best practices.
  • Manage a client portfolio, strengthen long-term satisfaction, and help customers maximize service value.
  • Guide clients from onboarding through continued service delivery.
  • Partner with clients and internal teams to deepen relationships, support growth, and reduce churn.

आवश्यकताएँ

  • Degree in business administration, legal studies, or equivalent professional experience.
  • Background in customer success, account management, or a comparable client-facing position.
  • Experience supporting customers and resolving service issues.
  • Strong written and spoken English communication skills.
  • Strong written and spoken German communication skills.
  • Excellent interpersonal abilities and confidence in direct client interactions.
  • Strong problem-solving skills with the ability to manage competing priorities.
  • Self-directed and focused on achieving goals.
  • Collaborative approach with the ability to work effectively across departments.
  • Essential experience as a business development manager, sales executive, or in a related position.
  • Demonstrated record of sales success.
  • Fluency in English.
  • Understanding of relevant market and industry trends.
  • Effective communication and negotiation skills.
  • Experience developing strong client relationships.

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