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TDCX
TDCX
HealthcareHospitalityTravel
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
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Customer Service Specialist – Singapore (Onsite)

Support TDCX customers across multiple communication channels by resolving issues, closing cases, and improving satisfaction. This full-time onsite role focuses on tailored service, effective follow-up, and customer relationship building.

SGSingaporeOn-siteFull-timeJuniorMiddleEnglish RequiredCustomer Support

Description

  • Deliver high-quality customer support through all applicable communication channels.
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions.
  • Drive first-contact resolution and follow up with service partners and internal teams until cases are closed in line with service standards.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences.
  • Follow established procedures to deliver consistent service and maximize customer satisfaction.
  • Develop lasting customer relationships by providing attentive, proactive support.
  • Complete other management-assigned duties within the employment category and contribute to the effective operation, maintenance, and continuous improvement of TDCX's Quality Management System.

Requirements

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.
  • Two years of relevant experience is preferred, while fresh graduates are welcome to apply.
  • Strong time-management skills and a drive to exceed expectations.
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette in pace, tone, voice quality, grammar, and articulation.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new platforms.
  • Excellent spoken and written English communication, plus proficiency in the language of the supported market.

Benefits

  • Attractive remuneration and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workplace facilities.
  • Engaging activities and employee recognition programs.
  • Structured learning and development opportunities for career growth.
  • Positive workplace culture that supports your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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