TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Representative - Onsite in the Philippines
Support customers across multiple communication channels, resolve issues, and deliver tailored customer experience solutions for TDCX, a global BPO company.
Description
- Deliver high-quality customer support through all relevant communication channels
- Assess customer needs, investigate existing issues, and develop suitable solutions
- Resolve customer concerns clearly and aim for resolution during the first interaction
- Coordinate with service partners and internal teams to close cases within service standards
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
- Apply approved procedures consistently to maximize customer satisfaction
- Develop lasting customer relationships by providing proactive, attentive service
- Complete other management-assigned duties within the employment category and help implement, maintain, and continually improve TDCX's Quality Management System
Requirements
- Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
- Two years of relevant work experience is preferred, though fresh graduates are welcome to apply
- Strong time management skills and drive to exceed expectations
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions
- Strong communication abilities, including active listening, empathy, and professional phone etiquette
- Comfort using computers and multiple systems, with the flexibility to learn new tools
- Excellent spoken and written English, plus proficiency in the language of the supported market
Benefits
- Competitive remuneration with additional perks
- Comprehensive medical, insurance, and social security coverage
- Modern, world-class workspaces
- Employee engagement activities and recognition programs
- Structured learning and development opportunities for career growth
- Supportive workplace culture focused on your future
- Convenient location with direct public transport connections
- Flexible working arrangements
- Expert coaching and mentoring
- Opportunity to join a global company recognized with hundreds of industry awards