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Acacium Group
Acacium Group
5,001 – 10,000 Employees
ConsultingLogisticsMarketing
Acacium Group is a healthcare solutions platform specializing in workforce staffing and integrated healthcare services. It combines clinical expertise with digital tools, technology, and analytics to help public and private healthcare providers address workforce needs and deliver efficient patient care. The company also works with life sciences organizations to support their growth. Its hiring context spans a large, global staffing business focused on healthcare and related specialist services.
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Contract Coordinator Team Leader – Leeds Onsite

Lead customer service teams coordinating ADHD and Autism assessments for Acacium Group’s UK healthcare services. Oversee performance, service levels and patient experience.

GBUnited Kingdom
£32,000 / year
On-siteFull-timeSeniorEnglish RequiredGeneralTeam Lead

Description

  • Lead and support a team in meeting service targets and performance goals
  • Track team performance through feedback, one-to-one meetings and formal reviews
  • Allocate resources and workloads to protect service levels and response times
  • Assist with recruitment, onboarding, training and team development
  • Handle complaints and escalated queries promptly and professionally
  • Complete quality and competency checks on calls, emails and service processes
  • Review performance trends and introduce continuous improvement measures
  • Work collaboratively with internal stakeholders
  • Prepare regular reports on team performance and service delivery
  • Coordinate high-quality ADHD and Autism assessments for adults and children across the UK

Requirements

  • Previous experience leading, supervising or managing a customer service or contact centre team
  • Experience meeting KPIs and promoting high performance in a team setting
  • Strong customer service experience and a commitment to an excellent patient experience
  • Background in a call centre, healthcare administration or patient services environment
  • Excellent communication, coaching and people management abilities
  • Proactive, solution-oriented approach to problem-solving
  • Confidence using Microsoft Office, Outlook, Teams and CRM or database systems
  • Professional handling of sensitive and confidential information

Benefits

  • Employer pension contributions
  • Life assurance
  • Healthcare benefits
  • 25 days of annual leave plus Bank Holidays
  • Optional private medical insurance
  • Critical illness cover
  • Dental insurance
  • Healthcare cash plan
  • Holiday purchase and sale scheme
  • Gym membership scheme
  • Car scheme
  • Bike scheme
  • Technology voucher scheme
  • Season ticket travel loans
  • 24/7 wellbeing support for you and your immediate family
  • Employee Assistance Programme
  • Digital wellbeing app and wellbeing resources
  • Discounted neurodevelopmental assessments for you and your loved ones
  • Instant discounts on shopping, travel, entertainment, dining and lifestyle services
  • Fully funded professional qualifications through apprenticeship programmes
  • Mentoring and coaching
  • Leadership development programmes
  • Online learning and development opportunities
  • Long Service Awards
  • Recognition for exceptional performance and peer achievements
  • Two paid volunteering days each year
  • Flexible working options and reasonable adjustments wherever possible

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