Senior Performance Marketing Strategist
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Lead paid media strategy across Google, LinkedIn, Meta, and Microsoft for growing B2B companies. Connect campaign investment to pipeline and revenue through strategic client leadership.
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Centene Corporation is a healthcare and insurance company focused on government-sponsored coverage and community health. Its services include Medicaid, Medicare, Health Insurance Marketplace plans, and TRICARE support for military communities. Centene combines localized care delivery with partnerships with nonprofit organizations to address the needs of the members it serves. The company also incorporates environmental responsibility and ethical governance into its approach to operating and supporting communities.
Care Management Support Coordinator II - Medicaid LTSS (Remote)
Support Medicaid LTSS members through care-management outreach, scheduling, authorizations, resource referrals, and administrative coordination. Connect members and providers with health-plan and community services while assisting with care-plan needs.
Description
- Coordinate administrative care-management work, including member outreach, inbound calls, and service scheduling
- Act as a primary contact for members, providers, and internal staff by addressing and resolving issues
- Maintain accurate member documentation in line with applicable state and regulatory requirements
- Contact members by phone about care-plan actions, resources, appointments, questions, concerns, and continuing education
- Link members to health-plan services and community-based resources
- Use knowledge of assigned health-plan processes and available resources to support care delivery
- Handle initial member and provider questions, requests, and concerns
- Explain care-plan procedures, requirements, and protocols
- Assist with member onboarding and related administration, including welcome letters, correspondence, and educational content
- Maintain non-clinical member records and supply records to providers when requested
- Refer members to services that address Social Determinants of Health needs
- Complete additional assigned responsibilities while following organizational policies and standards
Requirements
- High school diploma or GED
- One to two years of related professional experience
- At least two years conducting outbound calls with members or providers in a remote call-center setting
- Two years processing healthcare or insurance authorizations and coordinating services for members or providers
- Preferred: two or more years supporting adults aged 21 and older who receive Long-Term Services and Supports (LTSS)
- Preferred: two or more years conducting member or provider outreach in a fully outbound call environment
- Preferred: two or more years processing healthcare or insurance authorizations and coordinating member or provider services
- Detail-oriented, adaptable, and comfortable learning through hands-on experience
- Proficiency with web-based platforms and CMS systems
- Able to work Monday through Friday from 8:00 a.m. to 5:00 p.m. or 8:30 a.m. to 5:00 p.m. Eastern Time
Benefits
- Health insurance coverage
- 401(k) plan
- Employee stock purchase plans
- Tuition reimbursement
- Paid time off
- Paid holidays
- Flexible remote, hybrid, field, or office work arrangements
- Potential eligibility for additional incentives
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