Boulevard
Boulevard
Boulevard develops client experience software for appointment-based self-care businesses, including medspas, salons, spas, barbershops, and nail salons. Its platform brings together online booking, client profiles, loyalty tools, payments, marketing, reporting, scheduling, and point-of-sale operations in one system. By helping self-care professionals manage day-to-day workflows and customer relationships, Boulevard supports a more efficient business experience for teams and a smoother service journey for their clients.

Boulevard Risk Analyst II – Payments and Fraud (Remote, US)

Analyze merchant applications, transactions, and fraud exposure for Boulevard’s appointment-based self-care platform. Support KYC, AML, card-brand, and payments compliance.

Description

  • Evaluate merchant applications against KYC and AML requirements
  • Investigate flagged transactions and alerts, recommending appropriate payment-processing actions
  • Support the development of fraud-detection and risk-management tools
  • Assess merchant transaction histories and recommend payment-processing limits
  • Handle inquiries from customers, partners, and internal stakeholders
  • Coordinate payment-processing matters with Onboarding, Customer Support, and external partners
  • Approve merchant applications in line with company policies, processor standards, card-brand rules, and federal regulations
  • Identify improvements that simplify underwriting and enhance the merchant experience

Requirements

  • High school diploma required; bachelor’s degree preferred
  • Three to seven years of payments-industry experience in underwriting, transaction monitoring, customer support, fraud, or risk management
  • Proficiency with Microsoft Office and Google productivity tools, particularly Excel or Sheets
  • Experience with merchant-processing platforms and applications
  • Knowledge of Visa, Mastercard, and other card-brand rules and regulations
  • Understanding of PCI compliance requirements
  • Ability to interpret credit-card processing statements
  • Strong analytical, research, and detail-orientation skills
  • Ability to investigate complex merchant issues, make decisions, and communicate findings
  • Comfort communicating directly with customers by email or phone to verify application information
  • Self-directed work style and comfort working in a digitally connected environment

Benefits

  • Competitive base salary with eligibility for performance bonuses
  • Equity participation for all full-time employees
  • Medical coverage with up to 100% employee premium coverage and 75% dependent coverage
  • Annual employer HSA contribution of $1,200 for eligible plans
  • Fully covered dental, vision, life, and disability insurance
  • Twelve weeks of fully paid parental leave in the United States
  • Flexible paid time off
  • Ten U.S. company holidays
  • Fully remote work
  • $200 home-office setup allowance
  • $50 monthly work-from-home reimbursement
  • $200 quarterly Boulevard Bucks allowance for well-being and industry connection
  • One Medical membership
  • Employee Assistance Program

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