Boulevard
Boulevard
Boulevard izstrādā klientu pieredzes programmatūru pašaprūpes uzņēmumiem, kas darbojas pēc iepriekšēja pieraksta, tostarp medicīniskajiem spa, skaistumkopšanas saloniem, spa centriem, frizētavām un nagu saloniem. Tās platforma vienā sistēmā apvieno tiešsaistes rezervēšanu, klientu profilus, lojalitātes rīkus, maksājumus, mārketingu, pārskatus, plānošanu un tirdzniecības vietas darbības. Palīdzot pašaprūpes jomas profesionāļiem pārvaldīt ikdienas darba procesus un attiecības ar klientiem, Boulevard veicina efektīvāku komandu darbu un vienmērīgāku klientu apkalpošanas pieredzi.

Boulevard Risk Analyst II – Payments and Fraud (Remote, US)

Analyze merchant applications, transactions, and fraud exposure for Boulevard’s appointment-based self-care platform. Support KYC, AML, card-brand, and payments compliance.

Apraksts

  • Evaluate merchant applications against KYC and AML requirements
  • Investigate flagged transactions and alerts, recommending appropriate payment-processing actions
  • Support the development of fraud-detection and risk-management tools
  • Assess merchant transaction histories and recommend payment-processing limits
  • Handle inquiries from customers, partners, and internal stakeholders
  • Coordinate payment-processing matters with Onboarding, Customer Support, and external partners
  • Approve merchant applications in line with company policies, processor standards, card-brand rules, and federal regulations
  • Identify improvements that simplify underwriting and enhance the merchant experience

Prasības

  • High school diploma required; bachelor’s degree preferred
  • Three to seven years of payments-industry experience in underwriting, transaction monitoring, customer support, fraud, or risk management
  • Proficiency with Microsoft Office and Google productivity tools, particularly Excel or Sheets
  • Experience with merchant-processing platforms and applications
  • Knowledge of Visa, Mastercard, and other card-brand rules and regulations
  • Understanding of PCI compliance requirements
  • Ability to interpret credit-card processing statements
  • Strong analytical, research, and detail-orientation skills
  • Ability to investigate complex merchant issues, make decisions, and communicate findings
  • Comfort communicating directly with customers by email or phone to verify application information
  • Self-directed work style and comfort working in a digitally connected environment

Priekšrocības

  • Competitive base salary with eligibility for performance bonuses
  • Equity participation for all full-time employees
  • Medical coverage with up to 100% employee premium coverage and 75% dependent coverage
  • Annual employer HSA contribution of $1,200 for eligible plans
  • Fully covered dental, vision, life, and disability insurance
  • Twelve weeks of fully paid parental leave in the United States
  • Flexible paid time off
  • Ten U.S. company holidays
  • Fully remote work
  • $200 home-office setup allowance
  • $50 monthly work-from-home reimbursement
  • $200 quarterly Boulevard Bucks allowance for well-being and industry connection
  • One Medical membership
  • Employee Assistance Program

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