Maximus helps government agencies deliver and modernize essential public programs across healthcare, human services, defense, national security, and civilian services. Its work spans AI and analytics, cloud and cybersecurity, digital platforms, contact centers, eligibility and enrollment systems, clinical services, Medicaid enterprise solutions, consulting, and program operations. With teams supporting federal, state, and local clients, Maximus combines technology with hands-on delivery to improve how people access public services and how agencies achieve their goals.
Bilingual Spanish Customer Service Representative - New York, NY
Support New York residents with healthcare applications, eligibility questions, and enrollment as part of Maximus’s NYSOH team. Handle customer calls, account updates, translations, and enrollment-related inquiries in English and Spanish.
Description
- Handle calls from consumers, prospective enrollees, and individuals assisting current enrollees
- Manage inbound and outbound customer contacts with accuracy and professionalism
- Record and maintain inquiry details in the designated systems
- Complete healthcare coverage applications by phone, including tax household and income details, eligibility determinations, and plan enrollment
- Route or refer consumers to the appropriate organization or resource
- Process life event updates, demographic changes, disenrollment requests, and special enrollment periods
- Send requested materials by mail, email, or download
- Coordinate translation support for callers who do not speak English
- Escalate calls and unresolved issues through the appropriate channels
- Participate in meetings and training while staying informed about programs and systems
- Address inquiries in accordance with confidentiality and privacy requirements
- Achieve quality assurance standards and other key performance targets
- Follow established workplace safety procedures
- Remain seated or stationary for extended periods and occasionally handle items weighing up to 25 pounds
- Complete additional responsibilities assigned by management
Requirements
- High school diploma or GED is required
- At least six months of relevant professional experience, or an equivalent combination of education and experience
- Fluency in English and Spanish
- Ability to speak, read, and translate fluently in both Spanish and English
- Live within 100 miles of New York, NY
- Currently and permanently reside in the Continental United States
- Strong data-entry and telephone skills
- Excellent organizational, interpersonal, written, and verbal communication abilities
- Comfort working effectively in a fast-paced environment
- Ability to manage multiple complex tasks at the same time
- Ability to work both independently and as part of a team
- Previous experience with computers, telephone systems, and headsets is preferred
- Previous customer service experience is preferred
- Internet speed of at least 20 Mbps
- Home internet connection through Wi-Fi or a Category 5 or 6 Ethernet cable connected to the router
Benefits
- Performance-based quarterly bonus opportunities
- Medical, dental, vision, and prescription insurance
- Partially funded health savings account
- Life insurance coverage
- Discounts on auto, home, renters, and pet insurance
- 401(k) retirement savings plan with company matching
- Paid time off, holidays, and sick leave
- Short- and long-term disability coverage
- Employee Assistance Program supporting physical, emotional, and financial well-being
- Employee recognition platform
- Tuition reimbursement
- Employee discounts and other perks
- Maximus wellness program and resources
- Professional development through training programs, workshops, and conferences
- Paid comprehensive training