LogoFresh Jobs Ahead
Allegion
Allegion
Skilled Worker Visa SponsorHardwareManufacturingSecurity
Allegion develops security products and solutions centered on doors and the spaces around them. Its portfolio spans mechanical locks, electronic access systems, and biometric technologies, combining established hardware with connected innovations to help organizations manage access and protect people and property. With work spanning manufacturing, security, and hardware, Allegion brings together teams focused on making everyday security more practical, integrated, and dependable.
LinkedIn
Company Jobs

Bilingual Customer Experience Representative — Allegion, Canada Remote

Provide bilingual remote customer support for Schlage products, including troubleshooting, warranty assistance, technical questions, and product guidance. Join Allegion, a global safety and security company serving customers across Canada.

CACanada
$44,000 – $64,000 / year
RemoteFull-timeJuniorNo degree requiredEnglish RequiredFrench RequiredCustomer Support

Description

  • Deliver customer service, warranty assistance, pre-purchase guidance, technical support, and issue resolution
  • Troubleshoot basic technical issues mainly by phone through inbound and outbound calls, with digital support when needed
  • Help customers resolve Schlage product issues and determine appropriate next steps
  • Escalate cases and consult internal resources or subject matter experts when necessary
  • Guide customers through installation, mobile app setup, product registration, and related how-to questions
  • Share case drivers and recurring customer issues with internal stakeholders
  • Build customer confidence by honoring commitments and following through
  • Build and maintain product knowledge across Allegion’s mechanical and electronic consumer products and components
  • Learn to handle complex troubleshooting scenarios and advanced products, including integrated locks
  • Complete ongoing training and professional development
  • Keep current with product catalogs, manuals, instruction sheets, templates, and price books
  • Follow established procedures while maintaining strong performance and quality standards
  • Contribute constructively to team activities
  • Meet assigned goals and key performance indicator expectations consistently
  • Support Allegion’s customer-focused values and mission

Requirements

  • Fluency in both French and English is required
  • At least three years of customer service experience is preferred
  • A high school diploma or GED is required
  • A bachelor’s degree is preferred
  • Typing speed of 55 corrected words per minute
  • At least one year of experience managing high-volume customer inquiries
  • Strong written and verbal communication skills, including proper grammar and punctuation
  • Basic computer proficiency
  • Working knowledge of PC software such as Microsoft Outlook, Word, Excel, and basic web applications
  • Comfort with and familiarity using smart-device applications
  • Ability to multitask, prioritize work, and manage time effectively
  • Ability to recognize recurring customer issues
  • Ability to build professional working relationships across functions

Benefits

  • Paid time off and holiday pay
  • Competitive base salary
  • Health, dental, and other insurance coverage
  • Tuition reimbursement and continuing education support
  • Employee discounts
  • Opportunities to participate in the community
  • Individual development plans and career growth maps
  • CliftonStrengths assessment and coaching
  • Continuing training and development
  • Eligibility for a 5% LIP bonus
  • Eligibility for overtime
  • Commitment to diversity, inclusion, and belonging
  • Collaborative and dynamic team environment

Related Jobs

ReSus Consult GmbH

Sales Director, HVAC and Plumbing (SHK)

ReSus Consult GmbH
1 – 10 Employees
ConsultingLogisticsManufacturing
DEGermany
€120,000 – €180,000 / year
HybridFull-timeLeadGerman RequiredSales

Lead a regional portfolio of five to twelve SHK trade businesses, with responsibility for budgets and operational development. Build regional collaboration through digitalization, shared capacity, larger projects and best-practice exchange.

Open
smartkündigen OHG

Senior Sales Manager (German-speaking), Remote

smartkündigen OHG
11 – 50 Employees
B2CProductivitySaaS
DEGermany
€3,000 – €3,500 / month
RemoteFull-timeSeniorGerman RequiredSales

Advise customers, grow existing accounts, and close sales for smartkündigen’s digital contract cancellation service. Work fully remotely without cold calling.

Open
smartkündigen OHG

Senior Sales Manager, Remote

smartkündigen OHG
11 – 50 Employees
B2CProductivitySaaS
DEGermany
€3,000 – €3,500 / month
RemoteFull-timeSeniorGerman RequiredSales

Advise customers, grow existing accounts, and close sales for smartkündigen’s digital contract cancellation service. Work fully remotely worldwide, handling inbound inquiries without cold calling.

Open