Allegion izstrādā drošības produktus un risinājumus, kas paredzēti durvīm un telpām ap tām. Uzņēmuma piedāvājumā ietilpst mehāniskās slēdzenes, elektroniskās piekļuves sistēmas un biometriskās tehnoloģijas, apvienojot pārbaudītu aparatūru ar savienotiem jauninājumiem, lai palīdzētu organizācijām pārvaldīt piekļuvi un aizsargāt cilvēkus un īpašumu. Darbojoties ražošanas, drošības un aparatūras jomā, Allegion apvieno komandas, kas ikdienas drošību padara praktiskāku, integrētāku un uzticamāku.
Bilingual Customer Experience Representative — Allegion, Canada Remote
Provide bilingual remote customer support for Schlage products, including troubleshooting, warranty assistance, technical questions, and product guidance. Join Allegion, a global safety and security company serving customers across Canada.
Apraksts
- Deliver customer service, warranty assistance, pre-purchase guidance, technical support, and issue resolution
- Troubleshoot basic technical issues mainly by phone through inbound and outbound calls, with digital support when needed
- Help customers resolve Schlage product issues and determine appropriate next steps
- Escalate cases and consult internal resources or subject matter experts when necessary
- Guide customers through installation, mobile app setup, product registration, and related how-to questions
- Share case drivers and recurring customer issues with internal stakeholders
- Build customer confidence by honoring commitments and following through
- Build and maintain product knowledge across Allegion’s mechanical and electronic consumer products and components
- Learn to handle complex troubleshooting scenarios and advanced products, including integrated locks
- Complete ongoing training and professional development
- Keep current with product catalogs, manuals, instruction sheets, templates, and price books
- Follow established procedures while maintaining strong performance and quality standards
- Contribute constructively to team activities
- Meet assigned goals and key performance indicator expectations consistently
- Support Allegion’s customer-focused values and mission
Prasības
- Fluency in both French and English is required
- At least three years of customer service experience is preferred
- A high school diploma or GED is required
- A bachelor’s degree is preferred
- Typing speed of 55 corrected words per minute
- At least one year of experience managing high-volume customer inquiries
- Strong written and verbal communication skills, including proper grammar and punctuation
- Basic computer proficiency
- Working knowledge of PC software such as Microsoft Outlook, Word, Excel, and basic web applications
- Comfort with and familiarity using smart-device applications
- Ability to multitask, prioritize work, and manage time effectively
- Ability to recognize recurring customer issues
- Ability to build professional working relationships across functions
Priekšrocības
- Paid time off and holiday pay
- Competitive base salary
- Health, dental, and other insurance coverage
- Tuition reimbursement and continuing education support
- Employee discounts
- Opportunities to participate in the community
- Individual development plans and career growth maps
- CliftonStrengths assessment and coaching
- Continuing training and development
- Eligibility for a 5% LIP bonus
- Eligibility for overtime
- Commitment to diversity, inclusion, and belonging
- Collaborative and dynamic team environment