Centorrino Technologies
Centorrino Technologies
201 – 500 Employees
ConsultingHealthcareLogistics
Centorrino Technologies is an Australia- and New Zealand-based IT services and solutions provider helping organizations build secure, effective technology environments. Its work spans managed IT services, cybersecurity, cloud computing, and project delivery, supported by an engineering-led approach focused on dependable implementation and customer experience. The company works with clients across government, healthcare, education, and not-for-profit sectors, and maintains ISO 27001 certification. Centorrino Technologies also highlights environmental and social impact through carbon-neutral operations and charitable support.

Audio Visual Service Desk Administrator – Melbourne Hybrid

Provide Level 2/3 service desk support for enterprise audio-visual environments at Centorrino Technologies. Troubleshoot meeting rooms, conferencing platforms, and collaboration tools while maintaining reliable client experiences.

Description

  • Deliver remote Level 2/3 support for audio-visual and meeting room technologies
  • Diagnose and resolve issues involving Microsoft Teams Rooms, video conferencing, audio, and collaboration platforms
  • Monitor AV environments, identify potential issues proactively, and preserve system performance
  • Assist users with meeting setup, live-call troubleshooting, and collaboration tools
  • Handle incidents, service requests, and escalations in line with SLA targets
  • Work with vendors and onsite technicians to resolve complex technical issues
  • Keep documentation, knowledge articles, and AV environment standards current
  • Support service enhancements and optimise client collaboration experiences

Requirements

  • Demonstrated experience supporting enterprise audio-visual, video conferencing, or unified communications environments
  • Strong working knowledge of Microsoft Teams Rooms and contemporary meeting room technology
  • Established troubleshooting capability across audio, video, conferencing, and collaboration platforms
  • Understanding of AV signal flow, networking fundamentals, and widely used AV vendors
  • Experience supporting Microsoft Teams, Zoom, Webex, and Microsoft 365 collaboration tools
  • Customer-focused approach with effective communication and stakeholder management skills
  • Ability to prioritise work, resolve problems, and perform effectively in a fast-paced setting
  • Proactive commitment to continuous improvement, documentation, and service quality
  • Current Vulnerable People or Working with Children Check (WWCC) and Police Check required

Benefits

  • Hybrid work for most roles, including team anchor days that encourage collaboration
  • Broad training and development opportunities to support ongoing career growth
  • Wide-ranging discounts and benefits designed to increase the value of your compensation
  • Choice of IT equipment for workplace success, plus access to personal technology at cost price
  • Team events that recognise achievements and build connections beyond the workplace

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