Centorrino Technologies
Centorrino Technologies
Centorrino Technologies este un furnizor de servicii și soluții IT cu sediul în Australia și Noua Zeelandă, care ajută organizațiile să construiască medii tehnologice sigure și eficiente. Activitatea sa acoperă servicii IT gestionate, securitate cibernetică, cloud computing și livrarea proiectelor, susținute de o abordare axată pe inginerie și concentrată pe implementare fiabilă și experiența clienților. Compania colaborează cu clienți din sectoarele guvernamental, medical, educațional și nonprofit și deține certificarea ISO 27001. Centorrino Technologies evidențiază, de asemenea, impactul său asupra mediului și societății prin operațiuni neutre din punct de vedere al emisiilor de carbon și sprijin acordat organizațiilor caritabile.

Audio Visual Service Desk Administrator – Melbourne Hybrid

Provide Level 2/3 service desk support for enterprise audio-visual environments at Centorrino Technologies. Troubleshoot meeting rooms, conferencing platforms, and collaboration tools while maintaining reliable client experiences.

Descriere

  • Deliver remote Level 2/3 support for audio-visual and meeting room technologies
  • Diagnose and resolve issues involving Microsoft Teams Rooms, video conferencing, audio, and collaboration platforms
  • Monitor AV environments, identify potential issues proactively, and preserve system performance
  • Assist users with meeting setup, live-call troubleshooting, and collaboration tools
  • Handle incidents, service requests, and escalations in line with SLA targets
  • Work with vendors and onsite technicians to resolve complex technical issues
  • Keep documentation, knowledge articles, and AV environment standards current
  • Support service enhancements and optimise client collaboration experiences

Cerințe

  • Demonstrated experience supporting enterprise audio-visual, video conferencing, or unified communications environments
  • Strong working knowledge of Microsoft Teams Rooms and contemporary meeting room technology
  • Established troubleshooting capability across audio, video, conferencing, and collaboration platforms
  • Understanding of AV signal flow, networking fundamentals, and widely used AV vendors
  • Experience supporting Microsoft Teams, Zoom, Webex, and Microsoft 365 collaboration tools
  • Customer-focused approach with effective communication and stakeholder management skills
  • Ability to prioritise work, resolve problems, and perform effectively in a fast-paced setting
  • Proactive commitment to continuous improvement, documentation, and service quality
  • Current Vulnerable People or Working with Children Check (WWCC) and Police Check required

Beneficii

  • Hybrid work for most roles, including team anchor days that encourage collaboration
  • Broad training and development opportunities to support ongoing career growth
  • Wide-ranging discounts and benefits designed to increase the value of your compensation
  • Choice of IT equipment for workplace success, plus access to personal technology at cost price
  • Team events that recognise achievements and build connections beyond the workplace

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