Centorrino Technologies
Centorrino Technologies
Centorrino Technologies ऑस्ट्रेलिया और न्यूज़ीलैंड में स्थित आईटी सेवाओं और समाधानों का प्रदाता है, जो संगठनों को सुरक्षित और प्रभावी प्रौद्योगिकी वातावरण तैयार करने में सहायता करता है। इसका कार्य प्रबंधित आईटी सेवाओं, साइबर सुरक्षा, क्लाउड कंप्यूटिंग और परियोजना कार्यान्वयन तक फैला हुआ है। कंपनी का इंजीनियरिंग-केंद्रित दृष्टिकोण भरोसेमंद कार्यान्वयन और ग्राहक अनुभव पर केंद्रित है। Centorrino Technologies सरकारी, स्वास्थ्य सेवा, शिक्षा और गैर-लाभकारी क्षेत्रों के ग्राहकों के साथ काम करती है और ISO 27001 प्रमाणन बनाए रखती है। कंपनी कार्बन-न्यूट्रल संचालन और धर्मार्थ सहायता के माध्यम से अपने पर्यावरणीय और सामाजिक प्रभाव को भी रेखांकित करती है।

Audio Visual Service Desk Administrator – Melbourne Hybrid

Provide Level 2/3 service desk support for enterprise audio-visual environments at Centorrino Technologies. Troubleshoot meeting rooms, conferencing platforms, and collaboration tools while maintaining reliable client experiences.

विवरण

  • Deliver remote Level 2/3 support for audio-visual and meeting room technologies
  • Diagnose and resolve issues involving Microsoft Teams Rooms, video conferencing, audio, and collaboration platforms
  • Monitor AV environments, identify potential issues proactively, and preserve system performance
  • Assist users with meeting setup, live-call troubleshooting, and collaboration tools
  • Handle incidents, service requests, and escalations in line with SLA targets
  • Work with vendors and onsite technicians to resolve complex technical issues
  • Keep documentation, knowledge articles, and AV environment standards current
  • Support service enhancements and optimise client collaboration experiences

आवश्यकताएँ

  • Demonstrated experience supporting enterprise audio-visual, video conferencing, or unified communications environments
  • Strong working knowledge of Microsoft Teams Rooms and contemporary meeting room technology
  • Established troubleshooting capability across audio, video, conferencing, and collaboration platforms
  • Understanding of AV signal flow, networking fundamentals, and widely used AV vendors
  • Experience supporting Microsoft Teams, Zoom, Webex, and Microsoft 365 collaboration tools
  • Customer-focused approach with effective communication and stakeholder management skills
  • Ability to prioritise work, resolve problems, and perform effectively in a fast-paced setting
  • Proactive commitment to continuous improvement, documentation, and service quality
  • Current Vulnerable People or Working with Children Check (WWCC) and Police Check required

लाभ

  • Hybrid work for most roles, including team anchor days that encourage collaboration
  • Broad training and development opportunities to support ongoing career growth
  • Wide-ranging discounts and benefits designed to increase the value of your compensation
  • Choice of IT equipment for workplace success, plus access to personal technology at cost price
  • Team events that recognise achievements and build connections beyond the workplace

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