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Sony
Sony
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Sony is a Japan-headquartered multinational company working across gaming, media, entertainment, electronics, and technology. Its portfolio includes the PlayStation gaming platform and Sony Interactive Entertainment, music and film and television production and distribution, cameras, audio equipment, TVs, imaging and sensing solutions, and professional products. By combining hardware, software, and original content, Sony develops products and experiences for consumers, creators, and businesses while exploring areas such as artificial intelligence and emerging technologies.
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Associate Field Service Engineer – 12-Month Fixed-Term Assignment | Los Angeles Hybrid

Join Sony as an Associate Field Service Engineer supporting flow cytometry equipment through installation, maintenance, troubleshooting, and repair training. Serve customer sites across Los Angeles, San Diego, and surrounding Southern California areas.

USUnited StatesCACalifornia
$55,000 – $60,000 / year
HybridFull-timeJuniorMiddleEnglish RequiredSpanish RequiredField Engineer

Description

  • Train with Field Service Engineers during customer visits involving installations, preventive maintenance, and repairs
  • Assist with diagnosing technical issues affecting flow cytometry instruments
  • Learn and apply service procedures, technical memos, safety standards, and documentation practices
  • Learn Salesforce and complete Field Service Reports
  • Share product quality observations and service concerns with the appropriate team members
  • Coordinate with Field Service, Sales, and Field Applications teams
  • Promote customer satisfaction through professional communication and prompt follow-up
  • Keep service parts and inventory organized
  • Submit expense reports on time
  • Record working hours on a weekly timesheet
  • Build knowledge of flow cytometry systems, including optics, fluidics, electronics, and pneumatics
  • Travel to customer locations within the assigned region as needed
  • Support customers throughout Southern California, including Los Angeles, San Diego, and nearby cities
  • Make periodic trips to Western Canada and other Western sub-regions when required

Requirements

  • Applicants should have graduated from college within the previous six months
  • A two-year Associate degree is required; a four-year Bachelor’s degree is preferred
  • The degree should be in Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical field
  • Demonstrated interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment
  • Strong analytical and problem-solving abilities
  • Strong customer orientation and professional communication skills
  • Excellent organization and follow-through
  • Self-directed team player who is eager to learn
  • Familiarity with flow cytometry or related scientific fields is a plus
  • Computer proficiency is required, including typing, email, and basic software use
  • Valid driver’s license and ownership of or access to a dependable vehicle
  • Valid U.S. passport required for potential travel to Canada
  • Authorization to work in the United States
  • Ability to travel, including overnight trips, when needed
  • Schedule flexibility and adaptability to last-minute changes
  • When not visiting customer sites, work from home to learn phone- and remote-based technical troubleshooting support

Benefits

  • Medical, dental, and vision plans covering spouses or domestic partners and dependent children
  • Voluntary Long-Term Care benefit that includes a life insurance component
  • No-cost mental health and emotional well-being resources for you, your spouse or domestic partner, and dependent children
  • Flexible work options, including remote and hybrid schedules
  • Paid holidays
  • Sick leave
  • Summer Fridays with early release
  • Winter break between Christmas and New Year’s Day, subject to business needs
  • Employee business resource groups
  • Overtime pay eligibility
  • Selected employees may have the opportunity to transition into a regular full-time Field Service Engineer I role

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