Paysend
Paysend
Paysend is a fintech company focused on making international money transfers simpler for individuals and businesses. Its platform supports cross-border payments to cards and bank accounts, while its mobile app helps customers manage transfers, monitor payment activity, and handle everyday financial transactions across markets.

Application Support Analyst, Philippines (Remote)

Support Paysend’s global payment infrastructure by monitoring transaction flows, investigating incidents, and maintaining reliable payment services. Manage releases, partner integrations, reconciliations, and operational issues across B2C and Enterprise products.

Description

  • Use Oracle SQL, Postman, and OpenSearch to analyze and manage end-to-end payment transaction flows
  • Maintain critical payment services while tracking applicable SLA windows
  • Monitor platform health through Grafana and related observability tools
  • Lead incident response, investigate root causes, and document incident reports
  • Bring cross-functional teams together to drive incidents through resolution
  • Process transactions requiring manual parsing
  • Investigate payouts or funding remaining pending for more than three days, updating statuses or escalating when necessary
  • Work with partners and banks to resolve processing problems, file-loading discrepancies, and reporting corrections
  • Diagnose SAR reconciliation problems involving unmatched transactions, missing or duplicated report data, and platform mismatches
  • Plan, execute, and roll back service releases
  • Confirm system health and performance metrics after releases
  • Provide application support for both B2C and Enterprise product lines

Requirements

  • A problem-solving approach and the initiative to investigate unfamiliar issues and define solutions independently
  • Hands-on SQL experience for querying data
  • Experience using Postman to interpret API documentation and troubleshoot partner integrations
  • Foundational knowledge of Linux, networking, or cloud administration
  • The ability to handle multiple time-sensitive incidents within strict SLA windows
  • Experience working with external organizations such as banks, PSPs, and payment processors
  • Experience partnering with Engineering, Settlement, Customer Support, and other internal stakeholders
  • Basic programming ability for reading code, running scripts, or examining data payloads
  • Strong written and spoken English communication skills
  • Direct experience using OpenSearch for log and transaction analysis
  • Practical familiarity with Slack, Google Workspace, Jira, and Confluence
  • Knowledge of financial operations, payment lifecycles, and fundamental fintech terminology
  • A bachelor’s degree in Computer Science, Information Systems, or a related operational discipline

Benefits

  • Scope to learn, build skills, take on fresh challenges, and progress across functions and regions
  • The autonomy to take ownership, make decisions, and deliver measurable impact
  • The opportunity to shape solutions, question established practices, and see outcomes directly
  • A chance to work with skilled colleagues across varied backgrounds and disciplines
  • An environment that supports experimentation, adapts to change, and values ongoing improvement
  • The opportunity to help develop products and services used by millions of customers worldwide

Related Jobs

Martin & Company

Director of P&C Insurance Consulting

Martin & Company
51 – 200 Employees
ConsultingInsuranceLogistics

Lead client-facing property and casualty insurance consulting engagements at Martin & Company, a technology-enabled insurance advisory firm. Shape project scope, protect delivery quality, grow client accounts, and mentor consultants.

Open
Powered by Search

Head of Growth, Canada (Remote)

Powered by Search
11 – 50 Employees
B2BMarketingSaaS

Lead SEO, generative engine optimization, paid acquisition, and brand advocacy at a B2B demand-generation agency. Build pipeline with AI agent workflows, content, webinars, podcasts, and industry events.

Open