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Paysend
Paysend
201 – 500 Darbinieki
Kvalificēta darbinieka vīzas sponsorsB2CElektroniskā komercijaFintech
Paysend ir finanšu tehnoloģiju uzņēmums, kura mērķis ir vienkāršot starptautiskos naudas pārskaitījumus privātpersonām un uzņēmumiem. Tā platforma nodrošina pārrobežu maksājumus uz kartēm un bankas kontiem, savukārt mobilā lietotne palīdz klientiem pārvaldīt pārskaitījumus, pārraudzīt maksājumu aktivitātes un veikt ikdienas finanšu darījumus dažādos tirgos.
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Vakances uzņēmumā

Application Support Analyst, Philippines (Remote)

Support Paysend’s global payment infrastructure by monitoring transaction flows, investigating incidents, and maintaining reliable payment services. Manage releases, partner integrations, reconciliations, and operational issues across B2C and Enterprise products.

PHFilipīnasAttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuAtbalsta inženieris
GrafanaLinuxMākonisOracleSQL

Apraksts

  • Use Oracle SQL, Postman, and OpenSearch to analyze and manage end-to-end payment transaction flows
  • Maintain critical payment services while tracking applicable SLA windows
  • Monitor platform health through Grafana and related observability tools
  • Lead incident response, investigate root causes, and document incident reports
  • Bring cross-functional teams together to drive incidents through resolution
  • Process transactions requiring manual parsing
  • Investigate payouts or funding remaining pending for more than three days, updating statuses or escalating when necessary
  • Work with partners and banks to resolve processing problems, file-loading discrepancies, and reporting corrections
  • Diagnose SAR reconciliation problems involving unmatched transactions, missing or duplicated report data, and platform mismatches
  • Plan, execute, and roll back service releases
  • Confirm system health and performance metrics after releases
  • Provide application support for both B2C and Enterprise product lines

Prasības

  • A problem-solving approach and the initiative to investigate unfamiliar issues and define solutions independently
  • Hands-on SQL experience for querying data
  • Experience using Postman to interpret API documentation and troubleshoot partner integrations
  • Foundational knowledge of Linux, networking, or cloud administration
  • The ability to handle multiple time-sensitive incidents within strict SLA windows
  • Experience working with external organizations such as banks, PSPs, and payment processors
  • Experience partnering with Engineering, Settlement, Customer Support, and other internal stakeholders
  • Basic programming ability for reading code, running scripts, or examining data payloads
  • Strong written and spoken English communication skills
  • Direct experience using OpenSearch for log and transaction analysis
  • Practical familiarity with Slack, Google Workspace, Jira, and Confluence
  • Knowledge of financial operations, payment lifecycles, and fundamental fintech terminology
  • A bachelor’s degree in Computer Science, Information Systems, or a related operational discipline

Priekšrocības

  • Scope to learn, build skills, take on fresh challenges, and progress across functions and regions
  • The autonomy to take ownership, make decisions, and deliver measurable impact
  • The opportunity to shape solutions, question established practices, and see outcomes directly
  • A chance to work with skilled colleagues across varied backgrounds and disciplines
  • An environment that supports experimentation, adapts to change, and values ongoing improvement
  • The opportunity to help develop products and services used by millions of customers worldwide

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KlātienēPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuInženieris
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