Events and Ecosystem Manager
Firmable
Lead Firmable’s US growth through events, partnerships, and pipeline generation. Build the B2B sales intelligence platform’s ecosystem from San Francisco.
Open
3S Tecnologia develops integrated fleet management and vehicle security technology for transport operations in Brazil. Founded in 2005, the company combines patented immobilizers, vehicle tracking, CAN telematics, onboard cameras, and trailer-monitoring solutions with proprietary web and mobile software. Its 24/7 monitoring center, redundant datacenter infrastructure, and nationwide technical and response network support fleet control, vehicle recovery, and operational analytics for thousands of companies and more than 160,000 monitored vehicles. Operating across logistics, manufacturing, and consulting, 3S Tecnologia focuses on helping fleets strengthen security while managing operating costs.
After-Sales Analyst - 3S Tecnologia - Hybrid Brazil
After-sales analyst supporting 3S Tecnologia customers and managing client portfolios in a hybrid Brazil-based role. Responsibilities include report analysis, product training, customer visits, and support for fleet tracking and monitoring solutions.
Description
- Support customers in person and remotely, ensuring their needs are understood and resolved effectively
- Review reports and work with Engineering and Development to strengthen customer satisfaction and retention
- Apply data analysis to improve sales and after-sales processes
- Travel to provide customer support and follow-up
- Deliver product training sessions
- Conduct regular customer visits
- Manage an assigned customer portfolio
Requirements
- Adapt quickly to changing and challenging situations while resolving issues efficiently
- Experience in customer relationship management, customer service, or a related area
- Demonstrate urgency and prioritize work effectively under tight deadlines
- Manage time and priorities independently with strong organizational discipline
- Stay motivated and organized while working effectively
- Communicate clearly and build positive interpersonal relationships
- Embrace challenging situations and remain motivated to overcome them
- Be available for flexible working hours and business travel
- Handle customer objections constructively
- Use analytical thinking to assess situations and information
- Have basic Excel proficiency
- Live in Barueri or a nearby area
- Familiarity with monitoring systems such as Omnilink, Autotrack, Sascar, SiGlha, or Onixsat is advantageous
- At least one year of experience as a monitoring operator is advantageous
- At least two years of experience in sales support or after-sales support is advantageous
- Completed or ongoing higher education in a related field is advantageous
Benefits
- Meal allowance provided through a flexible Flash Visa card
- MetLife life insurance
- Bradesco dental plan
- Porto Seguro medical plan
- Birthday day off
- Culture allowance
- TotalPass membership
- C4Life benefit
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