3S Tecnologia
3S Tecnologia
3S Tecnologia ब्राज़ील में परिवहन संचालन के लिए एकीकृत बेड़ा प्रबंधन और वाहन सुरक्षा तकनीक विकसित करती है। 2005 में स्थापित यह कंपनी पेटेंटयुक्त इम्मोबिलाइज़र, वाहन ट्रैकिंग, CAN टेलीमैटिक्स, ऑनबोर्ड कैमरे और ट्रेलर निगरानी समाधानों को अपने स्वामित्व वाले वेब और मोबाइल सॉफ़्टवेयर के साथ जोड़ती है। इसका 24/7 निगरानी केंद्र, अतिरिक्त विश्वसनीयता वाली डेटा सेंटर अवसंरचना और देशव्यापी तकनीकी तथा प्रतिक्रिया नेटवर्क हजारों कंपनियों और 160,000 से अधिक निगरानी किए जा रहे वाहनों के लिए बेड़ा नियंत्रण, वाहन पुनर्प्राप्ति और परिचालन विश्लेषण में सहायता करते हैं। लॉजिस्टिक्स, विनिर्माण और परामर्श क्षेत्रों में कार्यरत 3S Tecnologia का ध्यान परिचालन लागतों का प्रबंधन करते हुए बेड़ों की सुरक्षा मजबूत करने में मदद करने पर है।

After-Sales Analyst - 3S Tecnologia - Hybrid Brazil

After-sales analyst supporting 3S Tecnologia customers and managing client portfolios in a hybrid Brazil-based role. Responsibilities include report analysis, product training, customer visits, and support for fleet tracking and monitoring solutions.

विवरण

  • Support customers in person and remotely, ensuring their needs are understood and resolved effectively
  • Review reports and work with Engineering and Development to strengthen customer satisfaction and retention
  • Apply data analysis to improve sales and after-sales processes
  • Travel to provide customer support and follow-up
  • Deliver product training sessions
  • Conduct regular customer visits
  • Manage an assigned customer portfolio

आवश्यकताएँ

  • Adapt quickly to changing and challenging situations while resolving issues efficiently
  • Experience in customer relationship management, customer service, or a related area
  • Demonstrate urgency and prioritize work effectively under tight deadlines
  • Manage time and priorities independently with strong organizational discipline
  • Stay motivated and organized while working effectively
  • Communicate clearly and build positive interpersonal relationships
  • Embrace challenging situations and remain motivated to overcome them
  • Be available for flexible working hours and business travel
  • Handle customer objections constructively
  • Use analytical thinking to assess situations and information
  • Have basic Excel proficiency
  • Live in Barueri or a nearby area
  • Familiarity with monitoring systems such as Omnilink, Autotrack, Sascar, SiGlha, or Onixsat is advantageous
  • At least one year of experience as a monitoring operator is advantageous
  • At least two years of experience in sales support or after-sales support is advantageous
  • Completed or ongoing higher education in a related field is advantageous

लाभ

  • Meal allowance provided through a flexible Flash Visa card
  • MetLife life insurance
  • Bradesco dental plan
  • Porto Seguro medical plan
  • Birthday day off
  • Culture allowance
  • TotalPass membership
  • C4Life benefit

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