Consumer Direct Care Network operates at the intersection of healthcare and HR technology, supporting consumer-directed home care. Its services help people who manage their own personal care navigate the operational work behind self-directed services, including caregiver payroll, employer-of-record administration, training, background checks, compliance, and connections to care resources. The company supports participants in consumer-directed Medicaid and similar long-term services programs, as well as individuals seeking in-home assistance, while helping self-directed caregivers work within the required administrative framework.
Administrative Coordinator in Missoula, Montana (Hybrid)
Provide administrative and customer support for Consumer Direct Care Network’s home- and community-based care services. The role covers calls, enrollment documentation, referrals, authorizations, and client communications.
Description
- Deliver professional, responsive service to clients and colleagues.
- Handle incoming and outgoing telephone calls.
- Provide accurate responses through email, messaging, and chat.
- Address customer concerns, resolve issues when possible, and route complex needs to the appropriate support.
- Perform routine administrative duties each day.
- Review, process, and update forms and records in designated systems.
- Help maintain accounts receivable accuracy by reviewing service authorizations and coordinating corrections with MCO representatives.
- Comply with applicable laws, standards, and established procedures.
- Prioritize tasks and coordinate workflows around team and customer needs.
- Operate computer systems and standard office software.
- Coordinate intake, referral, and enrollment processes while keeping records accurate.
- Complete required training and ongoing professional development.
- Use bilingual communication abilities to assist customers when needed.
- Perform other related duties assigned to the role.
Requirements
- Experience in customer service or a call center environment, including support by phone, email, messaging, or chat.
- Relevant education and experience sufficient to perform the role’s responsibilities.
- Successful completion of a background screening.
- High school diploma, GED, or equivalent combination of education and experience.
- Administrative or clerical support experience in an office or service setting.
- Bilingual communication ability may be useful depending on location.
- Must be legally authorized to work in the United States; visa sponsorship and STEM OPT extensions are not available.
Benefits
- Meaningful work supporting others.
- Collaborative and engaging team environment.
- The opportunity to make a positive difference for customers and the people served.
- Professional training and career development support.
- Medical, dental, and vision insurance.
- Vacation accrued at 3.07 hours per pay period, available after accrual.
- Profit-sharing for employees in good standing.
- Two paid floating holidays.
- Nine paid federal holidays.
- Paid safe sick time accrued at one hour per 30 hours worked, available after accrual.
- Instant earnings option.
- 401(k) retirement plan with discretionary company match.
- Company-paid life insurance.
- Supplemental life, accident, critical illness, and hospital coverage.
- Short- and long-term disability coverage.
- Paid parental leave.
- Flexible spending account.
- Employee assistance program.
- Pet insurance.