Consumer Direct Care Network sog‘liqni saqlash va HR texnologiyalari kesishgan yo‘nalishda faoliyat yuritib, iste’molchi tomonidan boshqariladigan uy sharoitidagi parvarishni qo‘llab-quvvatlaydi. Kompaniya xizmatlari shaxsiy parvarishini o‘zi boshqaradigan odamlarga mustaqil boshqariladigan xizmatlar ortidagi tashkiliy ishlarni yuritishda yordam beradi. Bunga parvarish qiluvchilarning ish haqini hisoblash, ish beruvchi sifatida ma’muriy boshqaruv, o‘qitish, ma’lumotlarni tekshirish, talablarga muvofiqlikni ta’minlash va parvarish resurslari bilan bog‘lash kiradi. Kompaniya iste’molchi tomonidan boshqariladigan Medicaid va shunga o‘xshash uzoq muddatli xizmat dasturlari ishtirokchilarini, shuningdek uy sharoitida yordam izlayotgan shaxslarni qo‘llab-quvvatlaydi hamda mustaqil parvarish qiluvchilarga zarur ma’muriy doirada ishlashga yordam beradi.
Administrative Coordinator in Missoula, Montana (Hybrid)
Provide administrative and customer support for Consumer Direct Care Network’s home- and community-based care services. The role covers calls, enrollment documentation, referrals, authorizations, and client communications.
Tavsif
- Deliver professional, responsive service to clients and colleagues.
- Handle incoming and outgoing telephone calls.
- Provide accurate responses through email, messaging, and chat.
- Address customer concerns, resolve issues when possible, and route complex needs to the appropriate support.
- Perform routine administrative duties each day.
- Review, process, and update forms and records in designated systems.
- Help maintain accounts receivable accuracy by reviewing service authorizations and coordinating corrections with MCO representatives.
- Comply with applicable laws, standards, and established procedures.
- Prioritize tasks and coordinate workflows around team and customer needs.
- Operate computer systems and standard office software.
- Coordinate intake, referral, and enrollment processes while keeping records accurate.
- Complete required training and ongoing professional development.
- Use bilingual communication abilities to assist customers when needed.
- Perform other related duties assigned to the role.
Talablar
- Experience in customer service or a call center environment, including support by phone, email, messaging, or chat.
- Relevant education and experience sufficient to perform the role’s responsibilities.
- Successful completion of a background screening.
- High school diploma, GED, or equivalent combination of education and experience.
- Administrative or clerical support experience in an office or service setting.
- Bilingual communication ability may be useful depending on location.
- Must be legally authorized to work in the United States; visa sponsorship and STEM OPT extensions are not available.
Imtiyozlar
- Meaningful work supporting others.
- Collaborative and engaging team environment.
- The opportunity to make a positive difference for customers and the people served.
- Professional training and career development support.
- Medical, dental, and vision insurance.
- Vacation accrued at 3.07 hours per pay period, available after accrual.
- Profit-sharing for employees in good standing.
- Two paid floating holidays.
- Nine paid federal holidays.
- Paid safe sick time accrued at one hour per 30 hours worked, available after accrual.
- Instant earnings option.
- 401(k) retirement plan with discretionary company match.
- Company-paid life insurance.
- Supplemental life, accident, critical illness, and hospital coverage.
- Short- and long-term disability coverage.
- Paid parental leave.
- Flexible spending account.
- Employee assistance program.
- Pet insurance.