United Way of Connecticut
United Way of Connecticut
United Way of Connecticut एक राज्यव्यापी गैर-लाभकारी संस्था है, जो निवासियों को आवश्यक सेवाओं तक पहुँच बनाने, विश्वसनीय जानकारी प्राप्त करने और सामुदायिक सहायता से जुड़ने में मदद करती है। अपने 211 कार्यक्रम के माध्यम से यह संस्था लोगों को भोजन, आश्रय, बाल देखभाल और प्रारंभिक हस्तक्षेप सेवाओं जैसे संसाधनों से जोड़ती है, साथ ही आत्महत्या की रोकथाम और संकट सहायता भी प्रदान करती है। यह समय पर मार्गदर्शन साझा करके प्राकृतिक आपदाओं और अन्य आपात स्थितियों के दौरान कनेक्टिकट के समुदायों का समर्थन करती है। इसके अलावा, यह स्थानीय आवश्यकताओं को पूरा करने वाले कार्यक्रम विकसित करने और सहयोग को मजबूत करने के लिए विभिन्न United Ways को साथ लाती है। संस्था का कार्य सूचना सेवाओं, स्वास्थ्य एवं मानव सेवाओं, संकट प्रतिक्रिया और सामुदायिक विकास के क्षेत्रों में फैला हुआ है।

Third-Shift Call Center Representative | Rocky Hill Hybrid

Support Connecticut callers through the 211 Contact Center by connecting them with housing, utility, food, healthcare, and other community resources. Handle calls, chats, and emails in a mission-driven, 24/7 hybrid operation.

विवरण

  • Respond to calls, chats, and emails from people seeking assistance and community resources
  • Evaluate caller needs and connect them with housing, utility, food, healthcare, and other services
  • Investigate complex barriers and advocate for appropriate support
  • Explain available options and guide callers through their next steps
  • Record every interaction accurately to support continuity and follow-up
  • Apply established procedures while protecting caller confidentiality
  • Connect callers with housing resources, rental assistance, and shelter options
  • Research community programs and customize referrals to individual needs
  • Combine empathy with practical, efficient problem-solving in a fast-paced setting
  • Work collaboratively with a compassionate, mission-focused team

आवश्यकताएँ

  • High school diploma or GED with relevant experience
  • Experience in housing services, case management, advocacy, or call center work
  • Educational background in social work, psychology, counseling, or human services
  • Customer service experience with the ability to help people solve problems
  • Relevant internships or volunteer work may qualify recent graduates
  • Availability to work holidays or during inclement weather when required
  • Availability for third-shift work in a 24/7 operation
  • Spanish- or Portuguese-speaking candidates must pass certification to receive the language differential

लाभ

  • Qualified hours include a $1.00 or $2.00 shift differential
  • Hired Spanish- or Portuguese-speaking employees who pass certification after 90 days receive an additional $0.75 per hour, or $1.50 per hour for both languages
  • Employer-funded 5% 401(k) contribution
  • Paid time off accrues from the start of employment
  • 13 paid holidays each year
  • Health coverage includes 80% of the medical plan premium and deductible
  • Tuition reimbursement becomes available after one year
  • Employment at UWC qualifies toward Public Service Student Loan Forgiveness
  • Paid, comprehensive training is provided before handling live calls
  • Continued coaching, supervision, and team collaboration
  • Supportive, inclusive, mission-driven workplace

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