United Way of Connecticut este o organizație nonprofit la nivelul întregului stat, care îi ajută pe locuitori să acceseze servicii esențiale, să găsească informații de încredere și să se conecteze la sprijinul comunității. Prin programul 211, organizația pune oamenii în legătură cu resurse precum alimente, adăpost, îngrijirea copiilor și servicii de intervenție timpurie, oferind totodată intervenție pentru prevenirea sinuciderilor și asistență în situații de criză. Sprijină comunitățile din Connecticut în timpul dezastrelor naturale și al altor situații de urgență, oferind îndrumări la timp, și reunește organizațiile United Way pentru a consolida colaborarea și a dezvolta programe care răspund nevoilor locale. Activitatea organizației acoperă serviciile de informare, serviciile de sănătate și sociale, răspunsul la situații de criză și dezvoltarea comunitară.
Third-Shift Call Center Representative | Rocky Hill Hybrid
Support Connecticut callers through the 211 Contact Center by connecting them with housing, utility, food, healthcare, and other community resources. Handle calls, chats, and emails in a mission-driven, 24/7 hybrid operation.
Descriere
- Respond to calls, chats, and emails from people seeking assistance and community resources
- Evaluate caller needs and connect them with housing, utility, food, healthcare, and other services
- Investigate complex barriers and advocate for appropriate support
- Explain available options and guide callers through their next steps
- Record every interaction accurately to support continuity and follow-up
- Apply established procedures while protecting caller confidentiality
- Connect callers with housing resources, rental assistance, and shelter options
- Research community programs and customize referrals to individual needs
- Combine empathy with practical, efficient problem-solving in a fast-paced setting
- Work collaboratively with a compassionate, mission-focused team
Cerințe
- High school diploma or GED with relevant experience
- Experience in housing services, case management, advocacy, or call center work
- Educational background in social work, psychology, counseling, or human services
- Customer service experience with the ability to help people solve problems
- Relevant internships or volunteer work may qualify recent graduates
- Availability to work holidays or during inclement weather when required
- Availability for third-shift work in a 24/7 operation
- Spanish- or Portuguese-speaking candidates must pass certification to receive the language differential
Beneficii
- Qualified hours include a $1.00 or $2.00 shift differential
- Hired Spanish- or Portuguese-speaking employees who pass certification after 90 days receive an additional $0.75 per hour, or $1.50 per hour for both languages
- Employer-funded 5% 401(k) contribution
- Paid time off accrues from the start of employment
- 13 paid holidays each year
- Health coverage includes 80% of the medical plan premium and deductible
- Tuition reimbursement becomes available after one year
- Employment at UWC qualifies toward Public Service Student Loan Forgiveness
- Paid, comprehensive training is provided before handling live calls
- Continued coaching, supervision, and team collaboration
- Supportive, inclusive, mission-driven workplace