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Support and Data Analyst – Remote in Brazil
Support and Data Analyst role at a Brazilian SaaS company focused on incentives and rewards. Responsibilities include data processing, dashboard maintenance, and resolving client campaign support requests.
विवरण
- Resolve technical support tickets related to clients’ incentive platforms.
- Record, categorize, and monitor tickets to meet service-level agreements.
- Extract, process, and reconcile platform data for operations, campaign calculations, and business decisions.
- Create and maintain clear, current reports and dashboards in Excel and Power BI.
- Check data quality and consistency, investigating and correcting discrepancies.
- Assist the Campaigns and Mechanics teams with reviewing calculations and campaign results.
- Document support processes and maintain the technical knowledge base.
- Analyze recurring support issues and recommend process or system improvements.
आवश्यकताएँ
- Diagnose and resolve technical issues involving systems and platforms.
- Extract, process, and reconcile database information using Excel and SQL.
- Design and maintain reports and dashboards in Power BI.
- Record and monitor support tickets in line with service-level agreements.
- Extract, compare, and validate data to maintain accurate and consistent information.
- Analyze data to identify patterns and underlying causes.
- Apply strong attention to detail when reviewing data and reports.
- Explain technical information clearly to different audiences.
- Take initiative when resolving tickets and addressing problems.
- Organize and prioritize multiple requests in a systematic manner.
लाभ
- Monthly iFood Benefits Card allowance of BRL 895.00.
- TotalPass membership with access to gyms across Brazil.
- Conexa telehealth services covering medical, psychological, and nutritional care.
- Avus discounts on pharmacies, medical appointments, and laboratory tests.
- Participation in the company’s internal incentive program.
- Structured performance reviews with clear development feedback.
- A defined career path with visible progression opportunities.
- Regular training to support ongoing professional growth.
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