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Incentivar
Incentivar
51 – 200 Employees
ConsultingMarketingSaaS
Incentivar is a Brazil-based SaaS company focused on incentive management for businesses. Its platform brings together sales incentive programs, employee rewards for HR teams, and loyalty campaigns for B2B and B2C organizations. Companies can use Incentivar to automate commission payments, centralize incentive activities, and apply data-driven insights to support engagement and goal achievement across their programs.
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Support and Data Analyst – Remote in Brazil

Support and Data Analyst role at a Brazilian SaaS company focused on incentives and rewards. Responsibilities include data processing, dashboard maintenance, and resolving client campaign support requests.

BRBrazilRemoteFull-timeMiddleSeniorPortuguese RequiredData Analyst
SQL

Description

  • Resolve technical support tickets related to clients’ incentive platforms.
  • Record, categorize, and monitor tickets to meet service-level agreements.
  • Extract, process, and reconcile platform data for operations, campaign calculations, and business decisions.
  • Create and maintain clear, current reports and dashboards in Excel and Power BI.
  • Check data quality and consistency, investigating and correcting discrepancies.
  • Assist the Campaigns and Mechanics teams with reviewing calculations and campaign results.
  • Document support processes and maintain the technical knowledge base.
  • Analyze recurring support issues and recommend process or system improvements.

Requirements

  • Diagnose and resolve technical issues involving systems and platforms.
  • Extract, process, and reconcile database information using Excel and SQL.
  • Design and maintain reports and dashboards in Power BI.
  • Record and monitor support tickets in line with service-level agreements.
  • Extract, compare, and validate data to maintain accurate and consistent information.
  • Analyze data to identify patterns and underlying causes.
  • Apply strong attention to detail when reviewing data and reports.
  • Explain technical information clearly to different audiences.
  • Take initiative when resolving tickets and addressing problems.
  • Organize and prioritize multiple requests in a systematic manner.

Benefits

  • Monthly iFood Benefits Card allowance of BRL 895.00.
  • TotalPass membership with access to gyms across Brazil.
  • Conexa telehealth services covering medical, psychological, and nutritional care.
  • Avus discounts on pharmacies, medical appointments, and laboratory tests.
  • Participation in the company’s internal incentive program.
  • Structured performance reviews with clear development feedback.
  • A defined career path with visible progression opportunities.
  • Regular training to support ongoing professional growth.

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