Incentivar
Incentivar
51 – 200 Қызметкерлер
SaaSКонсалтингМаркетинг
Incentivar — бизнеске арналған ынталандыруды басқаруға бағытталған, Бразилияда орналасқан SaaS компаниясы. Оның платформасы сату ынталандыру бағдарламаларын, HR топтарына арналған қызметкерлер сыйақыларын және B2B әрі B2C ұйымдарына арналған адалдық науқандарын біріктіреді. Компаниялар Incentivar көмегімен комиссия төлемдерін автоматтандырып, ынталандыруға қатысты әрекеттерді бір орталыққа жинақтап, бағдарламаларындағы қызметкерлердің белсенділігін және мақсаттарға қол жеткізуді қолдайтын деректерге негізделген түсініктерді қолдана алады.

Support and Data Analyst – Remote in Brazil

Support and Data Analyst role at a Brazilian SaaS company focused on incentives and rewards. Responsibilities include data processing, dashboard maintenance, and resolving client campaign support requests.

Сипаттама

  • Resolve technical support tickets related to clients’ incentive platforms.
  • Record, categorize, and monitor tickets to meet service-level agreements.
  • Extract, process, and reconcile platform data for operations, campaign calculations, and business decisions.
  • Create and maintain clear, current reports and dashboards in Excel and Power BI.
  • Check data quality and consistency, investigating and correcting discrepancies.
  • Assist the Campaigns and Mechanics teams with reviewing calculations and campaign results.
  • Document support processes and maintain the technical knowledge base.
  • Analyze recurring support issues and recommend process or system improvements.

Талаптар

  • Diagnose and resolve technical issues involving systems and platforms.
  • Extract, process, and reconcile database information using Excel and SQL.
  • Design and maintain reports and dashboards in Power BI.
  • Record and monitor support tickets in line with service-level agreements.
  • Extract, compare, and validate data to maintain accurate and consistent information.
  • Analyze data to identify patterns and underlying causes.
  • Apply strong attention to detail when reviewing data and reports.
  • Explain technical information clearly to different audiences.
  • Take initiative when resolving tickets and addressing problems.
  • Organize and prioritize multiple requests in a systematic manner.

Артықшылықтар

  • Monthly iFood Benefits Card allowance of BRL 895.00.
  • TotalPass membership with access to gyms across Brazil.
  • Conexa telehealth services covering medical, psychological, and nutritional care.
  • Avus discounts on pharmacies, medical appointments, and laboratory tests.
  • Participation in the company’s internal incentive program.
  • Structured performance reviews with clear development feedback.
  • A defined career path with visible progression opportunities.
  • Regular training to support ongoing professional growth.

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