U.S. Bank संयुक्त राज्य अमेरिका स्थित एक वित्तीय सेवा संस्था है, जो खुदरा और कॉरपोरेट बैंकिंग, संपत्ति प्रबंधन, ऋण मूल्यांकन और निवेश प्रबंधन के माध्यम से व्यक्तियों और व्यवसायों को सेवाएँ प्रदान करती है। कंपनी वित्तीय साक्षरता पहलों और सामुदायिक सहभागिता को भी समर्थन देती है। इसके करियर संबंधी विवरणों में समावेशन, कार्यस्थल संस्कृति, कर्मचारियों के विकास तथा स्वास्थ्य और कल्याण पर विशेष जोर दिया गया है। पात्र जमा उत्पादों के लिए U.S. Bank FDIC का सदस्य है; निवेश और बीमा उत्पाद FDIC द्वारा बीमित नहीं हैं और उनका मूल्य घट सकता है।
Senior Business Process Manager, ITSM Change Governance - U.S. Bank (Hybrid)
Lead U.S. Bank’s enterprise ITSM change governance, CAB operations, and ServiceNow modernization. Improve technology reliability, compliance, and service delivery across business and engineering teams.
संयुक्त राज्य
मिनेसोटा
ओरेगन$1,19,765 – $1,40,900 / वर्ष
हाइब्रिडपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीव्यावसायिक संचालनविवरण
- Own the strategy, governance, optimization, and delivery of critical ITSM processes, with a primary focus on Change Management, enterprise change governance, and CAB operations.
- Serve as the principal owner of Enterprise Change Management policies, standards, governance practices, and continual improvement.
- Lead Enterprise Change Advisory Board governance, including risk evaluation, stakeholder coordination, and decision-making.
- Create strategic roadmaps covering change governance, operational resilience, regulatory compliance, and service reliability.
- Define and maintain change policies, approval structures, risk assessment methods, change models, and governance controls.
- Oversee governance for complex, high-risk, and enterprise-wide technology changes.
- Work with Engineering, Product, Infrastructure, Security, and Operations teams to strengthen change planning, risk mitigation, deployment readiness, and implementation outcomes.
- Collaborate with ServiceNow product owners, administrators, developers, and engineering teams to improve Change, CAB, Incident, and Problem Management capabilities.
- Promote ServiceNow best practices and platform modernization.
- Assess and implement automation, AI-enabled workflows, risk-based approvals, and other process improvements.
- Support ServiceNow capabilities such as CAB Workbench, automated risk scoring, policy-based approvals, change analytics, and workflow automation.
- Maintain compliance with audit, regulatory, security, operational risk, and resiliency requirements.
- Track compliance with policies, governance controls, and process standards while directing corrective actions and continuous improvement.
- Build executive reporting and governance oversight mechanisms.
- Review change performance trends, change-related incidents, failed changes, and governance results.
- Conduct post-implementation reviews and capture lessons learned for significant or high-risk changes.
- Work with Incident and Problem Management teams to identify root causes and reduce recurring service disruptions.
- Lead efforts to improve service quality, reduce unplanned outages, and advance ITSM process maturity.
- Serve as a trusted advisor and subject matter expert in Change Management, CAB governance, and ITSM best practices.
- Influence business and technology stakeholders to align with and adopt enterprise change standards.
- Present governance recommendations, performance findings, risk assessments, and strategic initiatives to senior and executive leadership.
- Establish, monitor, and report KPIs, service metrics, and process maturity measures.
- Create dashboards and executive reports centered on change and CAB performance.
- Use analytics to identify trends, evaluate process effectiveness, and prioritize improvement opportunities.
- Develop training resources, process documentation, governance standards, and communications strategies.
- Lead workshops, CAB training, and knowledge-sharing sessions.
- Prepare the organization for process improvements, governance enhancements, and new ServiceNow capabilities.
- Support adoption through stakeholder engagement and targeted enablement activities.
आवश्यकताएँ
- Bachelor’s degree or equivalent professional experience.
- ITIL Service Management Foundation certification.
- At least 10 years of experience assessing and documenting the business opportunities, benefits, risks, and success factors of potential applications, including related activities, tasks, practices, and deliverables.
- At least 3 years of experience in an Information Technology environment.
- At least 3 years of experience using methods and tools to plan, organize, monitor, and control IT projects.
- At least 7 years of IT Service Management experience, with substantial focus on Change Management, change governance, CAB operations, Incident Management, and Problem Management.
- Experience leading or supporting CAB processes and enterprise change governance programs in a large-scale organization.
- Experience creating and implementing Change Management policies, governance frameworks, approval models, and risk controls.
- Hands-on experience with ServiceNow Change Management, CAB Workbench, risk assessment frameworks, workflow automation, and reporting.
- Experience designing, implementing, and optimizing ITSM processes in large enterprise environments.
- Strong knowledge of ITIL v4 Change Enablement, Incident Management, Problem Management, and Continual Improvement practices.
- Experience supporting complex, high-risk, and enterprise-wide technology changes.
- Experience working with Agile, DevOps, SRE, Release Management, and Product Operating Models.
- Experience integrating ITSM processes with CI/CD pipelines, release management, and engineering governance.
- Knowledge of ServiceNow automation, workflow orchestration, AI-enabled capabilities, and governance controls.
- Experience supporting regulatory, audit, operational risk, resiliency, and compliance requirements in highly regulated environments.
- Advanced ServiceNow certifications, such as Certified Implementation Specialist (CIS-ITSM) or comparable credentials.
- Experience supporting global organizations and enterprise process standardization initiatives.
- ITIL Managing Professional (MP) or Strategic Leader (SL) certification preferred.
- This role is not eligible for visa sponsorship.
- Ability to follow U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and applicable workplace conduct and safety policies.
लाभ
- Medical, dental, and vision healthcare coverage.
- Basic and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation ranging from two to five weeks based on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accrual of one hour per 30 hours worked, up to 80 hours per calendar year unless otherwise required by law.
- Incentive and recognition programs.
- Equity stock purchase program.
- Comprehensive benefits package.