Manhattan WMOS Engineer
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Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
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EdgeTier ग्राहक सेवा टीमों के लिए कृत्रिम बुद्धिमत्ता उपकरण विकसित करती है। इसका प्लेटफ़ॉर्म रीयल-टाइम विसंगति पहचान, सहायता एजेंटों के लिए एआई-सहायित कोचिंग और चैट तथा ईमेल वार्तालापों के स्वचालित संचालन की सुविधा देता है। इससे व्यवसायों को ग्राहकों की समस्याओं की पहचान करने और अधिक कुशलता से प्रतिक्रिया देने में मदद मिलती है। कंपनी खुदरा, यात्रा और गेमिंग जैसे क्षेत्रों में संगठनों को सेवाएँ देती है तथा Salesforce, Zendesk और Intercom सहित ग्राहक सेवा प्रणालियों के साथ एकीकरण प्रदान करती है। आयरलैंड के डबलिन में स्थापित EdgeTier का उद्देश्य ग्राहक समस्याओं के समाधान को किसी मित्र के साथ बातचीत जितना स्वाभाविक और सुलभ बनाना है।
Senior Account Executive, Dublin (Hybrid)
Lead Mid-Market and Enterprise sales for EdgeTier’s AI-powered customer service platform. Manage pipeline generation, product demonstrations, negotiations, and new-business development.
विवरण
- Acquire new Mid-Market and Enterprise customers by engaging Customer Support and Operations leaders
- Manage the complete sales process from prospecting to contract close
- Generate new business and build pipeline strategically
- Manage complex deals involving multiple stakeholders
- Serve as a trusted advisor by understanding prospects’ priorities and business objectives
- Present EdgeTier’s value proposition and tailor solutions to each prospect’s challenges
- Create sales approaches that support EdgeTier’s go-to-market strategy
- Identify and engage decision-makers while assessing buying processes, regional factors, and existing technology investments
- Improve outbound messaging and execution, with most new opportunities expected to come from self-sourced pipeline
- Conduct product demonstrations and manage initial technical conversations
- Plan and coordinate proof-of-concept engagements
- Lead commercial negotiations through completion
- Represent EdgeTier at industry events, through thought leadership, and with a professional online presence
- Work closely with Sales Development, marketing, and solutions teams
- Create value for customer service and operations leaders
आवश्यकताएँ
- At least five years of experience as an Account Executive in a scaling B2B SaaS company
- Experience selling complex solutions to Mid-Market and Enterprise organizations, ideally those with more than 500 employees
- Experience developing a greenfield territory
- Demonstrated success exceeding revenue targets
- A consistent record of closing multiple six-figure deals
- Experience selling to Customer Support, Customer Experience, or Operations teams is preferred
- Ability to manage multithreaded deals and build relationships with stakeholders at multiple levels, including C-suite executives and senior leaders
- Experience selling conversation intelligence, CX analytics, AI, or contact center technology is desirable
- Understanding of the operational challenges faced by customer service leaders is desirable
- Right to live and work in the role’s location; applicants will be asked about EU work authorization and visa sponsorship requirements
लाभ
- Generous share options
- Bonus structure
- €2,000 annual Keep Growing budget for professional development and learning
- Access to premium LMM and AI models
- 23 days of annual leave
- Annual company shutdown days
- Fully paid sabbatical after four years of service
- Additional leave entitlement increases with tenure
- Health insurance
- Bike-to-work scheme
- Company-matched pension plan for employees based in Ireland
- Company gatherings and off-sites
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