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EdgeTier
EdgeTier
11 – 50 Darbuotojai
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„EdgeTier“ kuria dirbtinio intelekto įrankius klientų aptarnavimo komandoms. Jos platforma padeda realiuoju laiku aptikti anomalijas, teikia dirbtiniu intelektu paremtą pagalbą klientų aptarnavimo specialistams tobulėti ir automatiškai tvarko pokalbius bei el. laiškus. Tai padeda įmonėms nustatyti klientų problemas ir veiksmingiau į jas reaguoti. Bendrovė aptarnauja įvairių sektorių organizacijas, įskaitant mažmeninės prekybos, kelionių ir žaidimų verslus, o jos integracijos veikia su klientų aptarnavimo sistemomis, tokiomis kaip „Salesforce“, „Zendesk“ ir „Intercom“. Dubline, Airijoje, įkurta „EdgeTier“ siekia, kad klientų problemų sprendimas būtų toks pat natūralus ir prieinamas kaip pokalbis su draugu.
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Senior Account Executive, Dublin (Hybrid)

Lead Mid-Market and Enterprise sales for EdgeTier’s AI-powered customer service platform. Manage pipeline generation, product demonstrations, negotiations, and new-business development.

IEAirijaHibridinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųKlientų vadybininkasPardavimai

Aprašymas

  • Acquire new Mid-Market and Enterprise customers by engaging Customer Support and Operations leaders
  • Manage the complete sales process from prospecting to contract close
  • Generate new business and build pipeline strategically
  • Manage complex deals involving multiple stakeholders
  • Serve as a trusted advisor by understanding prospects’ priorities and business objectives
  • Present EdgeTier’s value proposition and tailor solutions to each prospect’s challenges
  • Create sales approaches that support EdgeTier’s go-to-market strategy
  • Identify and engage decision-makers while assessing buying processes, regional factors, and existing technology investments
  • Improve outbound messaging and execution, with most new opportunities expected to come from self-sourced pipeline
  • Conduct product demonstrations and manage initial technical conversations
  • Plan and coordinate proof-of-concept engagements
  • Lead commercial negotiations through completion
  • Represent EdgeTier at industry events, through thought leadership, and with a professional online presence
  • Work closely with Sales Development, marketing, and solutions teams
  • Create value for customer service and operations leaders

Reikalavimai

  • At least five years of experience as an Account Executive in a scaling B2B SaaS company
  • Experience selling complex solutions to Mid-Market and Enterprise organizations, ideally those with more than 500 employees
  • Experience developing a greenfield territory
  • Demonstrated success exceeding revenue targets
  • A consistent record of closing multiple six-figure deals
  • Experience selling to Customer Support, Customer Experience, or Operations teams is preferred
  • Ability to manage multithreaded deals and build relationships with stakeholders at multiple levels, including C-suite executives and senior leaders
  • Experience selling conversation intelligence, CX analytics, AI, or contact center technology is desirable
  • Understanding of the operational challenges faced by customer service leaders is desirable
  • Right to live and work in the role’s location; applicants will be asked about EU work authorization and visa sponsorship requirements

Privalumai

  • Generous share options
  • Bonus structure
  • €2,000 annual Keep Growing budget for professional development and learning
  • Access to premium LMM and AI models
  • 23 days of annual leave
  • Annual company shutdown days
  • Fully paid sabbatical after four years of service
  • Additional leave entitlement increases with tenure
  • Health insurance
  • Bike-to-work scheme
  • Company-matched pension plan for employees based in Ireland
  • Company gatherings and off-sites

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