ग्रुपो कैरेफोर ब्रासिल एक ब्राज़ीलियाई खुदरा समूह है, जो सुपरमार्केट, हाइपरमार्केट, थोक क्लब और ऑनलाइन खरीदारी चैनलों के माध्यम से ग्राहकों की सेवा करता है। इसके संचालन में कैरेफोर, अटाकादाओ और सैम्स क्लब शामिल हैं। साथ ही, बैंको कैरेफोर की वित्तीय सेवाएँ और कैरेफोर प्रॉपर्टी की रियल एस्टेट गतिविधियाँ भी समूह का हिस्सा हैं। समूह अपने निजी लेबल वाले उत्पाद भी विकसित करता है और अपने कारोबार में स्थिरता तथा सामाजिक समावेशन से जुड़ी पहलों का समर्थन करता है।
Remote Voice Customer Service Representative – Commercial Call Center
Provide remote telephone support for Carrefour financial products and services, resolve customer requests, and meet commercial performance targets.
विवरण
- Deliver personalized, empathetic support to customers by phone
- Present financial products and services to retain customers and identify suitable solutions
- Meet and exceed established sales targets
- Respond to and resolve customer questions and service requests
- Take ownership of the customer experience and work toward complete satisfaction
आवश्यकताएँ
- High school diploma
- Previous sales experience is advantageous
- Availability for a Monday-to-Saturday schedule with six working days and one day off
- Availability to work 6 hours and 20 minutes per day
- Internet connection with a minimum speed of 100 Mbps
- Wired network connection for desktop use
- Clear, objective communication skills
- Knowledge of customer service techniques
- Ability to actively listen and analyze customer needs
- Strong time-management and task-prioritization skills
- Proactive approach and motivation to make a difference
- Ability to collaborate with a team and develop creative solutions
- Results-focused mindset
लाभ
- Meal voucher
- Medical and dental insurance
- Incentive campaigns
- Desktop computer provided for home-office work
- Flexible breaks
- Semiannual profit-sharing bonus
- Internet cost allowance
- Structured development program and career path
- Inclusive and respectful work environment
- Partnership with Sesc
- Discounts on Carrefour card purchases at Carrefour stores
- TotalPass
- Pharmacy benefit
- Life insurance
- Transportation allowance
- Optical reimbursement
- Incentive campaigns and performance awards