CQS S.A.
CQS S.A.
CQS S.A. is a Microsoft Gold Partner that works with organizations through a co-sourcing model. Its profile also describes web services involving cookies and tracking technologies used to support site functionality, retain preferences, and inform statistical analysis and marketing. The available company information lists marketing, logistics, and travel among its sectors and indicates a team of 1,001 to 5,000 employees; it does not specify current hiring roles.

Real-Time Monitoring Analyst

Monitor call-center activity and adjust staffing throughout the day to support service levels at CQS S.A. in Greece. Coordinate workforce changes and share operational updates between Operations and Workforce Management.

विवरण

  • Monitor live operations using workforce management tools and techniques.
  • Adjust resources during the day to improve efficiency and meet service-level targets and business objectives.
  • Track agents’ real-time states and work modes.
  • Provide feedback to leadership when relevant to performance evaluations.
  • Recommend or implement schedule changes, including breaks and skill reassignments, to optimize staffing.
  • Act as the primary contact between Operations and Workforce Management.
  • Identify unexpected changes and communicate them to relevant teams.

आवश्यकताएँ

  • At least one year of experience in an inbound or outbound call center.
  • Knowledge of call-center performance indicators.
  • Understanding of operational activities across phone, chat, email, community, and social media support.
  • Working knowledge of Excel and other Windows-based programs.
  • Ability to organize and analyze data systematically.
  • Customer-focused approach and initiative in delivering high-quality outcomes.
  • Collaborative team player with strong organization and problem-solving skills.
  • Strong time-management skills and the ability to work under pressure, independently, and with minimal supervision.
  • Sound judgment to evaluate information quickly and take effective initiative.
  • Clear communicator who can collaborate with stakeholders across departments.
  • Strong interpersonal and analytical skills, with accuracy and attention to detail.
  • Very good spoken and written English.
  • Flexibility to work shifts.

लाभ

  • Competitive salary and benefits package.
  • Career opportunities in a growing organization.
  • A work environment that encourages initiative and action.
  • Hybrid work split between the office and home.

संबंधित नौकरियाँ

Personalberatung Pillong

Senior International Sales Manager, PV Mounting Systems

Personalberatung Pillong

Lead international customer acquisition and key accounts for a global industrial group’s photovoltaic mounting systems. Develop solar project markets and partnerships worldwide.

खोलें
Inkster GmbH

Marketing Manager, Hybrid in Hamburg

Inkster GmbH

Lead campaign creative development, social media content, and performance analysis at Inkster, a European provider of temporary fruit-based tattoos. Test and optimize marketing creatives using campaign insights and market trends.

खोलें
Mendelson & Co.

Remote Banking Business Analyst

Mendelson & Co.

Analyze banking requirements and test IT solutions for Mendelson GmbH, a German professional services provider serving banking, insurance, and energy clients.

खोलें
Salonkee

Sales Representative – Salon Software, Braunschweig

Salonkee

Help Salonkee grow its salon software business in Braunschweig through prospecting, product demonstrations and managing sales from first contact to close.

खोलें
Salonkee

Salonkee Sales Representative (Career Changer) – Hannover

Salonkee

Grow Salonkee’s salon software business in Hannover by building relationships with salon owners and guiding them through product demonstrations. Manage the sales process from prospecting to close while planning your week independently.

खोलें
EF Education First Teachers

Head of Content and Course Design

EF Education First Teachers
1,001 – 5,000 कर्मचारी
B2Bशिक्षा

Lead K–12 curriculum development and course production at Efekta Education, overseeing digital and print learning workflows across international markets.

खोलें
Red Hat
Kreato Global | BPO and Language Solutions
Red Hat

Red Hat OpenShift Cloud Consultant

Red Hat

Implement Red Hat OpenShift, Ceph, and Ansible solutions for enterprise customers in Israel. Design cloud architectures and advance DevOps automation at customer sites.

खोलें
Taurus SA

IT Technician and Client Support Specialist

Taurus SA

Support Taurus’s corporate users and external clients at a regulated digital-asset fintech. Handle Azure infrastructure, endpoint support, ticket triage, and client issue resolution.

खोलें