Senior Partner Success Manager
ConnectWiseHelp IT service providers get more value from ConnectWise business management software. Lead partner adoption, retention, renewals, escalations, and scalable success practices.
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ABC Legal Services कानून फर्मों, सरकारी संस्थाओं और व्यक्तियों के लिए कानूनी दस्तावेज़ों की तामील और सुपुर्दगी की सेवाएँ प्रदान करती है। इसके पेशेवर प्रक्रिया-सेवकों का नेटवर्क सभी 50 अमेरिकी राज्यों और कई देशों में कवरेज उपलब्ध कराता है, जबकि तकनीक ग्राहकों को GPS-ट्रैक किए गए तामील-प्रमाण और रीयल-टाइम स्थिति अपडेट के माध्यम से कार्यों की निगरानी करने में मदद करती है। कंपनी ई-फाइलिंग का भी समर्थन करती है और बड़ी मात्रा में कानूनी दस्तावेज़ प्रक्रियाओं का प्रबंधन करने वाले संगठनों के लिए एंटरप्राइज़ समाधान प्रदान करती है।
Onsite Customer Success Manager in Longmont
Manage enterprise law firm relationships for Docketly’s legal services platform, with a focus on client outcomes, satisfaction, and account growth. The role spans account analysis, business reviews, escalations, and EDI/API onboarding.
विवरण
- Manage a portfolio of enterprise law firm clients, supporting their outcomes, satisfaction, and growth.
- Allocate about 80% of your time to existing accounts and 20% to onboarding new clients.
- Review account volume, pricing, coverage, and outcomes each week, then turn findings into action.
- Lead quarterly business reviews with law firm leadership.
- Handle client escalations.
- Find opportunities to grow client accounts.
- Set up EDI and API integrations, including field mapping, SFTP access, and result codes.
- Apply AI tools to analysis, drafting, and early identification of account risks.
- Join daily huddles, weekly Client Review meetings, and monthly management reviews.
- Travel occasionally for client visits or industry events.
आवश्यकताएँ
- Have 3–5 years of experience in customer success, account management, or an analytical client-facing operations role.
- Independently analyze data, identify trends, and explain findings clearly, including when the data is ambiguous.
- Use AI tools proactively and be able to share examples of your work with them.
- Work comfortably with dashboards and business intelligence tools; the team uses Metabase.
- Run focused client meetings and write clear follow-up notes.
- Stay organized across a full client portfolio and prioritize what matters.
- Preferred: experience with EDI, SFTP, or technical onboarding.
- Preferred: experience creating prompts or automations with AI tools.
- Preferred: experience in the legal industry or legal technology.
- Preferred: experience building SOPs, escalation frameworks, or internal knowledge bases from scratch.
- No specific educational credential is listed.
लाभ
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off
- Seven paid company holidays
- Four floating holidays per year
- Life and accidental death and dismemberment insurance
- Long-term disability coverage
- Health care reimbursement flexible spending account
- Dependent care flexible spending account
- Employee Assistance Program
- Pet insurance
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कोलोराडो
कनेक्टिकट
फ़्लोरिडा
इलिनॉय
आयोवा
केंटकी
लुइज़ियाना
मैरीलैंड
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मिशिगन
मिनेसोटा
मिसौरी
नेवादा
न्यू जर्सी
न्यूयॉर्क
उत्तरी कैरोलिना
ओहायो
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यूटा
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