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Wilson Language Training डिस्लेक्सिया और साक्षरता से जुड़ी अन्य चुनौतियों वाले विद्यार्थियों की सहायता के लिए संरचित साक्षरता कार्यक्रम और शिक्षकों के प्रशिक्षण विकसित करता है। इसकी पेशकशों में Fundations® और Wilson Reading System® के साथ-साथ पेशेवर विकास कार्यशालाएँ और कार्यान्वयन संसाधन शामिल हैं, जो शिक्षकों को प्रमाण-आधारित पठन शिक्षा देने में सहायता करते हैं। एक शिक्षा, प्रशिक्षण और गैर-लाभकारी संगठन के रूप में, Wilson साक्षरता परिणामों को बेहतर बनाने और शिक्षार्थियों को स्वतंत्र रूप से पढ़ने के कौशल विकसित करने में मदद करता है।
Customer Success Manager, Onsite United States | Wilson Language Training
Own strategic customer relationships for Wilson Language Training’s K-12 literacy programs. Lead adoption, implementation support, renewals, expansion, training, and revenue retention across assigned accounts.
विवरण
- Own day-to-day relationships for a designated customer portfolio.
- Guide account management activities and help customers implement programs successfully.
- Coordinate with internal partners to advance customer outcomes and organizational objectives.
- Protect existing accounts while identifying paths for broader adoption.
- Work with Sales and Account Executives on renewals, expansions, and qualified growth opportunities.
- Handle post-sale questions and provide responsive customer support.
- Strengthen account relationships while improving satisfaction and long-term retention.
- Coordinate closely with Onboarding, Sales, and Professional Services.
- Deliver tailored support to strategic and top-tier accounts through onsite engagement and executive relationship management.
- Investigate and resolve customer concerns and complaints.
- Increase user adoption to support renewals and account growth.
- Lead onsite and virtual enablement, product instruction, and professional learning activities.
- Visit priority districts and schools and represent Wilson Language Training at customer and community events.
- Gather customer input and share relevant insights with internal stakeholders.
- Track engagement, satisfaction, retention, net revenue retention, health scores, and expansion potential.
- Use customer data to identify ways to improve the overall experience.
- Work cross-functionally to strengthen customer success practices and operations.
- Stay current on products, services, policies, company developments, and active projects.
- Complete additional responsibilities as assigned.
आवश्यकताएँ
- Genuine commitment to delivering excellent service.
- Patient, attentive, and engaged listening style.
- Understanding of effective customer service and retention practices.
- Outstanding organizational and project coordination abilities.
- Capacity to establish goals and manage numerous initiatives with limited direction.
- Self-aware, decisive, detail-focused, organized, adaptable, and results-oriented approach.
- Working proficiency with relevant software tools.
- Strong written, verbal, and interpersonal communication skills.
- Background in education, school or district leadership, educational publishing, or education technology.
- At least three years of experience with literacy instruction, structured literacy or the science of reading, reading intervention, or K-12 English Language Arts curricula.
- Thorough understanding of K-12 education and literacy or curriculum publishing, including district decisions, funding timelines, and procurement.
- Strong organizational skills with the ability to manage competing priorities.
- Initiative-driven and proactive working style.
- Evidence of effective leadership.
- Ability to uncover expansion opportunities, articulate value, and address objections during renewal and growth discussions.
- Experience working with Sales or Account Executives through shared account ownership.
- Able and willing to travel to priority districts and schools when required.
- History of contributing to renewal, expansion, and revenue objectives.
- Strong computer skills and the ability to become proficient in new software.
- Collaborative, team-oriented outlook and commitment to ongoing improvement.
- Bachelor’s degree or comparable professional experience.
लाभ
- Medical, dental, vision, and life and disability insurance coverage.
- 401(k) plan with a partial employer contribution.
- Paid time off.
- Paid holidays.
- Tuition reimbursement.
- Companywide office closure between Christmas and New Year’s Eve, known as “O’Connor days.”
- Additional employee perks.
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