Inizio Engage स्वास्थ्य सेवा पर केंद्रित एक परामर्श और विपणन कंपनी है, जो ग्राहकों को रणनीतिक, वाणिज्यिक और रचनात्मक सहभागिता कार्यक्रम विकसित करने में सहायता करती है। इसके 5,000 से अधिक विशेषज्ञों की वैश्विक टीम चिकित्सा मामलों, रोगी समाधानों और विभिन्न चैनलों के माध्यम से वाणिज्यिक सहभागिता के क्षेत्रों में कार्य करती है। कंपनी बेहतर स्वास्थ्य संबंधी निर्णयों, स्वास्थ्य पेशेवरों के साथ अधिक प्रभावी सहभागिता और उपचार के बेहतर परिणामों में सहायता देने के लिए विश्लेषण तथा विशेष कार्यप्रणालियों का उपयोग करती है। साथ ही, यह ऐसे अनुभव तैयार करती है जिनका उद्देश्य संगठनों और व्यवसायों पर स्थायी प्रभाव डालना है।
Licensed Medical Information Contact Center Supervisor, Remote United States
Lead licensed healthcare contact center operations for Inizio Engage in a remote United States role. Oversee team performance, compliance, training, KPIs, and patient-focused service delivery.
संयुक्त राज्य$50,000 – $94,000 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीकॉल सेंटर प्रतिनिधिविवरण
- Lead call center staff and oversee performance management
- Supervise communicators and apply day-to-day performance standards
- Coach direct reports and support their professional development
- Complete employee performance evaluations
- Interview and train new team members
- Manage performance concerns, disciplinary actions, and terminations in line with policy
- Track staffing requirements and prepare contingency coverage plans
- Coordinate and deliver training for assigned programs
- Launch initiatives that strengthen teamwork and employee engagement
- Oversee daily call floor operations
- Maintain service levels while meeting or exceeding client KPIs
- Enforce quality standards and compliance with policies and standard operating procedures
- Manage contact center operations with fiscal responsibility
- Partner with internal teams on continuous quality improvement and client solutions
- Review inbound and outbound calls for script adherence, call integrity, adverse event compliance, HIPAA compliance, and effective phone technique
- Evaluate call, productivity, and database metrics and present findings and recommendations to leadership
- Oversee requests through alternative channels, including email, voicemail, and white mail
- Support program updates, special call initiatives, and new client program launches
- Create quality improvement initiatives, contact center policies, and operating procedures
- Protect patient privacy and confidential information in accordance with HIPAA
आवश्यकताएँ
- Hold a current RN or pharmacist license
- Bring five years of call center supervisory experience, preferably as a team lead or supervisor, or equivalent experience
- Understand call management systems such as CentreVuSupervisor
- Use Word, Excel, PowerPoint, Outlook, and Avaya CMS proficiently
- Demonstrate excellent customer service, communication, and interpersonal skills
- Train and motivate staff effectively
- Participate in frequent meetings and calls without disruption or disconnection
- Protect patient privacy and confidential information under HIPAA
लाभ
- Competitive compensation
- Medical, dental, and vision insurance
- Accrued paid time off
- 401(k) plan with company match
- Disability and life insurance
- Paid maternity and paternity leave
- Company-paid holidays
- Recognition programs, contests, and awards
- Learning, leadership development, and career advancement support
- Collaborative work culture