TEKsystems
TEKsystems
TEKsystems एक वैश्विक प्रौद्योगिकी परामर्श और कार्यबल समाधान कंपनी है, जो बड़े संगठनों को सेवाएँ प्रदान करती है। इसका कार्य क्लाउड, डेटा और एआई, ऑटोमेशन, एप्लिकेशन विकास, एजाइल और DevOps रूपांतरण, प्रौद्योगिकी संचालन तथा डिजिटल अनुभव जैसे क्षेत्रों में फैला हुआ है। कंपनी प्रतिभा अधिग्रहण, भर्ती और प्रबंधित सेवाएँ भी प्रदान करती है तथा वित्तीय सेवाओं, स्वास्थ्य सेवा, सार्वजनिक क्षेत्र, दूरसंचार, खुदरा, विनिर्माण और ऊर्जा सहित विभिन्न क्षेत्रों में प्रौद्योगिकी टीमों और बड़े पैमाने के कार्यबल कार्यक्रमों का समर्थन करती है। इसका व्यापक सेवा मॉडल परामर्श, इंजीनियरिंग, प्रौद्योगिकी संचालन और भर्ती-केंद्रित भूमिकाओं में अवसर उपलब्ध कराता है।

French-English Bilingual Customer Service Representative — Texas Remote

Provide bilingual customer support for auto loan and lease insurance issues, helping customers resolve documentation, coverage, cancellation, and payment concerns remotely in Texas. TEKsystems supports the operation through its technology and talent services.

विवरण

  • Manage a large volume of inbound and outbound customer calls
  • Investigate and resolve insurance issues involving missing documents, canceled policies, coverage discrepancies, and payment questions
  • Work with insurance providers to confirm policy details and secure required documentation
  • Clarify insurance requirements and explain the next steps to customers
  • Record customer contacts, resolutions, and updates in internal systems
  • Deliver professional scripted messages when customers or insurance representatives cannot be reached
  • Apply required procedures, compliance standards, and quality expectations
  • Achieve established productivity, attendance, and performance targets
  • Provide a consistently positive and professional customer experience
  • Complete classroom training, systems instruction, job shadowing, supervised calls, and continuing coaching

आवश्यकताएँ

  • Fluency in written and spoken French and English
  • High school diploma or equivalent qualification
  • At least one year of customer service experience
  • Background in call centers, retail, hospitality or restaurants, office support, data entry, or other customer-facing work
  • Typing speed of at least 30 words per minute
  • Strong communication and problem-solving abilities
  • Willingness to spend most of the workday on the phone
  • Ability to work independently in a remote setting
  • Positive attitude and professional telephone manner
  • Consistent work history
  • Successful completion of a training assessment
  • Previous call center experience is preferred
  • Experience managing high call volumes is preferred
  • Customer support or customer service experience is preferred
  • Familiarity with CRM or web-based systems is preferred
  • Financial services or insurance experience is preferred
  • Experience using scripts and working with performance metrics is preferred

लाभ

  • Comprehensive paid training program
  • Continued coaching and support
  • Medical, dental, and vision coverage
  • Critical illness, accident, and hospital coverage
  • 401(k) retirement plan with pre-tax and Roth post-tax contribution options
  • Voluntary life and AD&D insurance for employees and dependents
  • Short- and long-term disability coverage
  • Health Savings Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Paid time off or other applicable leave, including vacation or sick leave

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