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Criteria Corp
Criteria Corp
51 – 200 कर्मचारी
SaaSउद्यमएचआर टेक
Criteria Corp अपने Talent Success Platform के माध्यम से प्रतिभा अधिग्रहण और प्रबंधन के लिए HR तकनीक विकसित करती है। इसके SaaS उपकरण भर्ती टीमों को संज्ञानात्मक योग्यता, व्यक्तित्व और भावनात्मक बुद्धिमत्ता के आकलन के साथ-साथ उम्मीदवारों के मूल्यांकन में संरचना जोड़ने के लिए गेम-आधारित इंटरव्यू की सुविधा देते हैं। प्लेटफ़ॉर्म में टीमवर्क, संचार और कर्मचारी विकास को मजबूत करने के उद्देश्य से बनाए गए उपकरण भी शामिल हैं। 4,000 से अधिक कंपनियों को सेवा प्रदान करते हुए, Criteria Corp संगठनों को अधिक सूचित भर्ती निर्णय लेने, उम्मीदवारों के अनुभव को बेहतर बनाने और टीम के बेहतर प्रदर्शन में सहायता करने पर केंद्रित है।
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कंपनी की नौकरियाँ

Enterprise Customer Success Manager - California Remote

Lead strategic enterprise accounts for Criteria Corp’s hiring platform, driving adoption, executive value, renewals, and expansion. This California-based remote role manages customer outcomes across complex organizations.

USसंयुक्त राज्यCAकैलिफ़ोर्निया
$1,20,000 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीआवश्यक भाषा: स्पेनिशग्राहक सफलताग्राहक सफलता प्रबंधक

विवरण

  • Manage end-to-end relationships across a portfolio of 50–70 enterprise accounts
  • Create and deliver account success plans tied to customer business goals and hiring outcomes
  • Develop relationships with users, HR leaders, and talent acquisition executives
  • Own accountability for customer health, adoption, retention, and expansion
  • Establish success criteria and measurable outcomes for platform usage
  • Lead business reviews covering realized value, product utilization, and upcoming priorities
  • Turn usage insights and product capabilities into clear business-impact narratives
  • Find adoption gaps and coordinate internal resources to address them
  • Own gross revenue retention and influence net revenue retention across the portfolio
  • Work with Client Account Executives to uncover expansion opportunities
  • Direct renewal strategy and execution, escalating risk and supporting timely renewals
  • Help build business cases for additional product investment
  • Connect support, implementation, and product questions with the right internal teams
  • Represent customer perspectives internally and contribute to product and go-to-market decisions
  • Coordinate shared-account strategy with Account Management
  • Monitor adoption obstacles, changes in sentiment, and churn risk
  • Create and implement plans to reduce account risk
  • Keep renewal forecasts and account health records current in ChurnZero and Salesforce

आवश्यकताएँ

  • Fluency in both English and Spanish
  • At least 3 years of experience in enterprise customer success, account management, management consulting, or sales within a B2B SaaS or technology company
  • Demonstrated history of achieving at least 95% gross retention and net expansion in enterprise accounts
  • Experience working through complex, matrixed organizations with extended sales and renewal cycles
  • Ability to discuss P&L, total cost of ownership, and ROI, and to develop business cases for executives
  • Skill in building trusted-advisor relationships with C-suite and VP-level stakeholders
  • Outstanding communication and presentation skills with executive audiences
  • Strong analytical skills, including the ability to turn usage data, health scores, and business metrics into action
  • Experience creating and delivering multi-year strategic account plans with measurable outcomes
  • Proficiency with customer success platforms such as ChurnZero, Salesforce CRM, and business intelligence tools
  • Understanding of enterprise procurement, legal, and security review processes

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