SupportYourApp यूक्रेन के कीव में स्थापित एक वैश्विक आउटसोर्स्ड ग्राहक सेवा प्रदाता है। कंपनी दुनिया भर के व्यवसायों के लिए 60 से अधिक भाषाओं में चौबीसों घंटे ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस आउटसोर्सिंग प्रदान करती है। इसकी टीमें कई संचार माध्यमों के जरिए ग्राहकों की सहायता करती हैं और सहानुभूतिपूर्ण सेवा को सुव्यवस्थित परिचालन प्रक्रियाओं तथा एक कस्टम QCRM प्लेटफ़ॉर्म के साथ जोड़ती हैं। SupportYourApp, Calm, MacPaw और SplitIt जैसी प्रौद्योगिकी कंपनियों सहित 250 से अधिक व्यवसायों को सेवाएँ प्रदान करती है और इसकी सुरक्षा प्रक्रियाएँ PCI DSS तथा ISO/IEC 27001:2013 मानकों के अनुरूप हैं।
Customer Success Manager, French and English — Remote in Algeria
Manage B2B SaaS customer relationships for SupportYourApp, driving platform adoption, satisfaction, KPI analysis, and product feedback. This remote role supports customers while partnering with Product and global Customer Success teams.
विवरण
- Manage relationships with key stakeholders across small-business clients
- Plan and lead monthly to quarterly Operational Reviews
- Identify improvements that increase platform usage and adoption
- Track client activity and operations, escalating risks and addressing issues proactively
- Develop high-level strategies and target operating models that support lasting adoption and satisfaction
- Evaluate platform and customer KPIs to inform data-driven decisions
- Advise customers as a functional and strategic partner on achieving business goals
- Resolve customer issues proactively and maintain timely follow-up
- Collaborate with Product teams on market requirements and product development
- Work with the global Customer Success team to exchange best practices and improve the function continuously
- SupportYourApp provides secure customer and technical support as an Intelligent Support-as-a-Service provider for technology companies and industry leaders
आवश्यकताएँ
- Fluent spoken and written French and English at C1 level
- Experience in Customer Success, client relationship management, or consulting, preferably in B2B SaaS
- Strong customer relationship and communication abilities with a customer-first approach
- Experience managing projects and leading Quarterly Business Reviews
- Strong analytical capabilities across data analysis, reporting, KPIs, and metrics
- Proactive problem-solving approach with a strong execution mindset
- Ability to perform effectively in a fast-paced international startup or scaleup
- Highly organized, detail-oriented, resourceful, and adaptable
- Willingness to attend customer video calls with the camera enabled
- Personal laptop or computer with at least 8 GB of RAM
- Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds
- Spanish or Italian language skills are an advantage
- Experience serving small B2B SaaS customers is an advantage
- Experience with SaaS adoption, customer value realization, and product engagement is an advantage
- Experience advising customers on business processes and improvement opportunities is an advantage
- Experience in an international, multicultural workplace is an advantage
लाभ
- Fixed Monday-to-Friday schedule from 9 AM to 6 PM UTC
- Inclusive international work environment
- Compensation paid in USD
- Bonuses for successful employee referrals
- Paid intensive training and probation period
- Work-life balance
- Responsive management focused on professional growth and long-term collaboration
- Supportive conditions for self-development
- Home office arrangement
- Personal laptop or computer and stable internet connection required for remote work
- Engagement agreement defines potential benefits and conditions, with eligibility varying for independent contractors