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Labcorp
Labcorp
H1B वीज़ा प्रायोजकपरामर्शलॉजिस्टिक्सस्वास्थ्य सेवा
Labcorp एक वैश्विक जीवन विज्ञान कंपनी है, जो क्लिनिकल डायग्नोस्टिक्स और दवा विकास के क्षेत्र में काम करती है। इसकी प्रयोगशाला सेवाएँ नियमित और विशेष परीक्षणों के माध्यम से मरीजों, स्वास्थ्य सेवा प्रदाताओं, बायोफार्मास्यूटिकल कंपनियों और स्वास्थ्य संगठनों की सहायता करती हैं। इनमें ऑन्कोलॉजी, महिलाओं का स्वास्थ्य, न्यूरोलॉजी और जेनेटिक्स जैसे क्षेत्र शामिल हैं। Labcorp गैर-नैदानिक ​​अध्ययनों, केंद्रीय प्रयोगशाला सेवाओं और परामर्श के माध्यम से बायोफार्मा अनुसंधान और व्यावसायीकरण में भी योगदान देती है, जिससे नई दवाओं को आगे बढ़ाने में मदद मिलती है। इसका काम वैज्ञानिक विशेषज्ञता, प्रयोगशाला संचालन और स्वास्थ्य सेवा सहयोग को एक साथ लाकर रोगों की समझ, निदान और उपचार में सुधार करने पर केंद्रित है।
LinkedIn
कंपनी की नौकरियाँ

Customer Service Support Representative - North Carolina Remote

Provide remote customer service support for Labcorp’s maternal screening team. Handle healthcare inquiries, test-result communications, and HIPAA-compliant records matters.

USसंयुक्त राज्यNCउत्तरी कैरोलिना
$18 – $21 / घंटा
रिमोटपूर्णकालिकजूनियरडिग्री आवश्यक नहींआवश्यक भाषा: अंग्रेज़ीग्राहक सहायता
SFDC

विवरण

  • Connect Labcorp with customers and patients as a customer service liaison.
  • Handle routine product and service requests through inbound calls, outbound calls, and online channels.
  • Communicate with customers courteously, professionally, and in line with established procedures.
  • Clarify customer needs and confirm their understanding of proposed solutions.
  • Deliver additional customer education and information when appropriate.
  • Qualify and set up inbound customers seeking Labcorp products and services.
  • Research complex questions and issues across multiple databases.
  • Communicate test results to clients accurately and within required timeframes.
  • Check test forms for accuracy and report any discrepancies.
  • Support initiatives that enhance customer satisfaction and business performance.
  • Provide administrative support for medical records, CRM data, and internal documentation to maintain HIPAA compliance.
  • Achieve productivity, quality, attendance, and other performance targets in a structured, monitored environment.

आवश्यकताएँ

  • High school diploma or GED required.
  • At least 3 months of customer service experience.
  • A private workspace that supports HIPAA-compliant work.
  • Agreement to provide a home address for case reporting as required by CMS.
  • Internet service with a minimum speed of 100 Mbps.
  • Proficiency with Microsoft Office applications.
  • Experience with Salesforce.com and/or laboratory information systems.
  • Professional demeanor and a strong customer service focus.
  • Capacity to work effectively both independently and as part of a team.
  • Strong attention to detail, with the ability to prioritize and manage multiple tasks.
  • Ability to perform in a fast-paced production setting and meet established turnaround times.
  • Strong written and verbal communication skills.
  • Ability to meet the physical requirements of the role.
  • Flexibility to work overtime or alternate shifts based on business needs.
  • Ability to work remotely in a fast-paced, multi-site environment.
  • Associate degree preferred.
  • At least 3 months of contact center or call center experience preferred.
  • At least 3 months of healthcare industry experience preferred, such as work in a physician’s office or hospital.

लाभ

  • Medical insurance coverage.
  • Dental insurance coverage.
  • Vision insurance coverage.
  • Life insurance coverage.
  • Short-term disability insurance.
  • Long-term disability insurance.
  • 401(k) plan.
  • Paid Time Off (PTO) or Flexible Time Off (FTO).
  • Tuition reimbursement.
  • Employee Stock Purchase Plan.
  • Career growth opportunities.
  • Ongoing learning opportunities.
  • Professional challenges.
  • Comprehensive benefits for employees regularly scheduled to work at least 20 hours per week.

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New York University Tisch School of the Arts

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New York University Tisch School of the Arts
501 – 1,000 कर्मचारी
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$40 / घंटा
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