Labcorp is a global life sciences company working across clinical diagnostics and drug development. Its laboratory services support patients, healthcare providers, biopharmaceutical companies, and health organizations through routine and specialized testing, including work in oncology, women’s health, neurology, and genetics. Labcorp also contributes to biopharma research and commercialization with nonclinical studies, central laboratory services, and consulting that help advance new medicines. Its work brings together scientific expertise, laboratory operations, and healthcare support to improve understanding, diagnosis, and treatment of disease.
Customer Service Support Representative - North Carolina Remote
Provide remote customer service support for Labcorp’s maternal screening team. Handle healthcare inquiries, test-result communications, and HIPAA-compliant records matters.
Description
- Connect Labcorp with customers and patients as a customer service liaison.
- Handle routine product and service requests through inbound calls, outbound calls, and online channels.
- Communicate with customers courteously, professionally, and in line with established procedures.
- Clarify customer needs and confirm their understanding of proposed solutions.
- Deliver additional customer education and information when appropriate.
- Qualify and set up inbound customers seeking Labcorp products and services.
- Research complex questions and issues across multiple databases.
- Communicate test results to clients accurately and within required timeframes.
- Check test forms for accuracy and report any discrepancies.
- Support initiatives that enhance customer satisfaction and business performance.
- Provide administrative support for medical records, CRM data, and internal documentation to maintain HIPAA compliance.
- Achieve productivity, quality, attendance, and other performance targets in a structured, monitored environment.
Requirements
- High school diploma or GED required.
- At least 3 months of customer service experience.
- A private workspace that supports HIPAA-compliant work.
- Agreement to provide a home address for case reporting as required by CMS.
- Internet service with a minimum speed of 100 Mbps.
- Proficiency with Microsoft Office applications.
- Experience with Salesforce.com and/or laboratory information systems.
- Professional demeanor and a strong customer service focus.
- Capacity to work effectively both independently and as part of a team.
- Strong attention to detail, with the ability to prioritize and manage multiple tasks.
- Ability to perform in a fast-paced production setting and meet established turnaround times.
- Strong written and verbal communication skills.
- Ability to meet the physical requirements of the role.
- Flexibility to work overtime or alternate shifts based on business needs.
- Ability to work remotely in a fast-paced, multi-site environment.
- Associate degree preferred.
- At least 3 months of contact center or call center experience preferred.
- At least 3 months of healthcare industry experience preferred, such as work in a physician’s office or hospital.
Benefits
- Medical insurance coverage.
- Dental insurance coverage.
- Vision insurance coverage.
- Life insurance coverage.
- Short-term disability insurance.
- Long-term disability insurance.
- 401(k) plan.
- Paid Time Off (PTO) or Flexible Time Off (FTO).
- Tuition reimbursement.
- Employee Stock Purchase Plan.
- Career growth opportunities.
- Ongoing learning opportunities.
- Professional challenges.
- Comprehensive benefits for employees regularly scheduled to work at least 20 hours per week.